Remote Program Manager, Operations Process Excellence

Gatik; Phoenix (AZ); Remote; USD 150,000 - 200,000; Full time

Job summary

Gatik is seeking a detail-oriented Program Manager, Operations Process, to own and improve workflows powering autonomous trucking operations. You will create, review, and standardize processes across multiple teams, maintain templates, and drive lean practices to ensure quality and scalability.

Reporting to the Sr. Manager, Operational Excellence, you will collaborate with Operations, Fleet Maintenance, Safety, Training, and Engineering to turn ops knowledge into clear, standardized processes.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 5+ years of experience in process engineering, operational excellence, quality, program management, or business process management.
• Experience owning and maintaining processes across several teams or workstreams.
• Experience designing workflows, writing SOPs, and building documentation templates.
• Experience running process review or approval mechanisms.
• Working knowledge of lean principles and tools.
• Strong ability to work with subject matter experts and turn complex operational knowledge into clear, usable processes.
• Proficiency with process mapping and documentation tools such as Lucidchart, Visio, Miro, or Confluence.

Responsibilities

• Own processes end to end across workstreams.
• Design and maintain workflows with process maps, SOPs, RACI charts, and handoffs.
• Set templates and standards for processes, SOPs, and change requests.
• Run quality gates and approvals for new/changed processes before rollout.
• Lead process creation with stakeholders for growing operations/markets.
• Run process reviews to audit and update processes.
• Partner with subject matter experts to capture expertise and drive adoption.
• Drive lean practices to simplify workflows and improve quality and efficiency.
• Manage process change with training materials and communications.
• Improve continuously by turning field feedback into targeted improvements.

Skills

Process engineering

Operational excellence

Quality

Program management

Business process management

Documentation

Education

Bachelor's degree in Industrial Engineering / Operations Management / Business or related field

Tools

Lucidchart

Visio

Miro

Confluence

Jira

ServiceNow

Smartsheet

Job description

Gatik is seeking a detail-oriented Program Manager, Operations Process, to own and improve workflows powering autonomous trucking operations. You will create, review, and standardize processes across multiple teams, maintain templates, and drive lean practices to ensure quality and scalability.

Reporting to the Sr. Manager, Operational Excellence, you will collaborate with Operations, Fleet Maintenance, Safety, Training, and Engineering to turn ops knowledge into clear, standardized processes.