Remote Program Manager, Operations Process Excellence

Gatik; United States; A distancia; USD 110.000 - 145.000; Jornada completa

Descripción de la vacante

Gatik is seeking a detail‑oriented Program Manager, Operations Process, to own and improve workflows powering autonomous trucking operations. You will create, review, and standardize processes, SOPs, and templates, partnering with SMEs across Operations, Fleet Maintenance, Safety, Training, and Engineering to ensure scalable, repeatable execution.

Reporting to the Sr. Manager, Operational Excellence, you’ll drive lean practices, manage change, and gate quality through gates before rollout, while

Formación

• Bachelor’s degree or equivalent practical experience in a related field.
• 5+ years of experience in process engineering, operational excellence, quality, program management, or business process management.
• Experience owning and maintaining processes across several teams or workstreams.
• Experience designing workflows, writing SOPs, and building documentation templates.
• Experience running process review or approval mechanisms.
• Working knowledge of lean principles and tools.
• Strong ability to work with subject matter experts and turn complex operational knowledge into clear, usable processes.
• Proficiency with process mapping and documentation tools such as Lucidchart, Visio, Miro, or Confluence.

Responsabilidades

• Own processes end to end across assigned operational workstreams, keeping them current and aligned.
• Design and maintain workflows, including process maps, SOPs, RACI charts, and handoffs between teams.
• Set templates and standards for processes, SOPs, and change-requests to ensure consistent documentation.
• Run quality gates and approvals for new and changed processes before rollout.
• Lead process creation by scoping, designing, and launching new processes as operations and markets grow.
• Run process reviews to audit existing processes, identify gaps, and drive updates.
• Partner with SMEs to capture expertise, validate process design, and secure adoption by teams.
• Apply lean tools to simplify workflows and improve quality and efficiency.
• Own version control and change management for process updates with Training.
• Gather field feedback and translate it into targeted process improvements.

Conocimientos

Process ownership

Workflow design

SOP documentation

Lean principles

Cross-functional collaboration

Process mapping tools

Educación

Bachelor’s degree in Industrial Engineering, Operations Management, Business

Herramientas

Lucidchart

Visio

Miro

Confluence

Descripción del empleo

Gatik is seeking a detail‑oriented Program Manager, Operations Process, to own and improve workflows powering autonomous trucking operations. You will create, review, and standardize processes, SOPs, and templates, partnering with SMEs across Operations, Fleet Maintenance, Safety, Training, and Engineering to ensure scalable, repeatable execution.

Reporting to the Sr. Manager, Operational Excellence, you’ll drive lean practices, manage change, and gate quality through gates before rollout, while