Remote Program Director — Client Services Leader

Valeris; North Carolina; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Simple 401(k) with match

Paid time off and holidays

Career growth opportunities

Background check depending on role

Job summary

Valeris is seeking a Program Director to lead the Client Services team, ensuring exceptional service for pharmaceutical manufacturer customers. You will coach program managers, manage escalations, and drive account strategy across multiple programs in a remote US context.

The role requires 7+ years of leadership experience, strong financial and analytical skills, and the ability to align contracts, scopes, and budgets with client expectations.

Qualifications

• Bachelor’s degree or higher.
• 7+ years of related professional experience with leadership of individual contributors.
• Strong financial management and data analysis capabilities.
• Excellent verbal and written communication.

Responsibilities

• Lead, develop, and train a team of program managers for exceptional client service.
• Review scoping, pricing, and SOWs for accuracy before delivery.
• Drive contract renewals and ensure timely delivery of client deliverables.
• Oversee program scope, budgets, and change orders; manage escalations.
• Collaborate with sales to identify upsell and expansion opportunities.

Skills

Leadership

Program management

Verbal & written communication

Financial management

Data analysis

Multitasking

Business acumen

Education

Bachelor’s degree

Tools

Microsoft Office

Visio

Job description

Valeris is seeking a Program Director to lead the Client Services team, ensuring exceptional service for pharmaceutical manufacturer customers. You will coach program managers, manage escalations, and drive account strategy across multiple programs in a remote US context.

The role requires 7+ years of leadership experience, strong financial and analytical skills, and the ability to align contracts, scopes, and budgets with client expectations.