Life Sciences Program Manager — Client & Ops Lead

Valeris; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental and vision plans

HSA/FSA options

Company 401(k) with match

Paid time off

Paid holidays

Disability coverage

Job summary

Valeris is seeking a Market Access Program Manager to serve as the primary client contact for pharmaceutical program(s). You will manage day-to-day program operations, supervise staff, and collaborate with internal and external stakeholders to ensure delivery within contract terms.

You will contribute to strategic planning, analyze program metrics, and present insights to clients. Travel may be required; a strong leadership and CRM background is essential.

Qualifications

• Bachelor’s degree in relevant discipline or equivalent work experience.
• 4-6 years of experience in Reimbursement, Pharmaceutical Marketing or Patient Services.
• Experience managing a team of Case Managers, Patient Service Representatives, or similar role.
• Experience reporting on HUB metrics and communicating trends to clients.
• Demonstrated successful leadership experience.
• Excellent PC skills including Microsoft Office and Internet experience.
• Excellent verbal and written communication and presentation skills.
• Strong analytical and problem-solving skills.
• Strong technical aptitude and experience working in various CRM software platforms.

Responsibilities

• Manage program(s) per the scope of work, program and SOPs within the contracted budget.
• Manage the client relationship, gaining trust and building rapport.
• Manage day-to-day activity of program operations, including supervision of staff.
• Drive assigned performance responsibilities of team and team members.
• Monitor and report on program statistics and metrics used to measure performance.
• Escalate issues jeopardizing contract delivery.
• Prioritize and manage schedules for self and others.
• Work cross-functionally with internal stakeholders for program operations.
• Contribute to analysis and writing of client reports and deliverables.
• Present program data and insights to internal and external customers.
• Participate in initiatives to improve process and performance.
• Mobilize stakeholders for program design and improvements.
• Travel on a limited basis as required.
• Participate in interviewing and training employees.

Skills

Team leadership

Client relationship

Project management

Communication

Analytical thinking

CRM software

MS Office

Education

Bachelor’s degree

Tools

CRM platforms

Microsoft Office

Internet research

Job description

Valeris is seeking a Market Access Program Manager to serve as the primary client contact for pharmaceutical program(s). You will manage day-to-day program operations, supervise staff, and collaborate with internal and external stakeholders to ensure delivery within contract terms.

You will contribute to strategic planning, analyze program metrics, and present insights to clients. Travel may be required; a strong leadership and CRM background is essential.