Remote Program Analytics Lead & Reporting Specialist

Kentro; United States; Remote; USD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Remote work

Healthcare benefits

401(k) matching

Education reimbursement

Zusammenfassung

Kentro is hiring a Program Analytics & Reporting Analyst to support the VA ESOM contract. This remote role within the United States provides program-level analytics, reporting, and data quality oversight across a multi-PRT environment, with leadership responsibilities for the team.

The role focuses on data stewardship, KPI tracking, and building program-wide dashboards and briefing materials for executives and operations, leveraging ServiceNow, Power BI, Excel, SQL, and Python.

Qualifikationen

• Bachelor's degree in computer science or related engineering/technical field.
• 5 years of relevant experience.
• Adapt to changing priorities with strong analytical, problem-solving, communicationskills and sharp attention to detail.
• Effective communication, collaboration, organization, and coordination across multiple levels to ensure consistent messaging in large organizations.

Aufgaben

• Analyze data across Problem, RCA, incident, KEDB, and performance data to identify trends, recurring issues, relationships, gaps, and emerging risks across the program.
• Conduct cross-PRT analysis to identify shared risks, recurring failure patterns, and connections not visible within individual investigations.
• Track, analyze, and report client-established KPIs and performance measures; suggest improvements based on observed needs.
• Develop and maintain program-level reports, dashboards, trend summaries, and briefing materials for leadership.
• Support program data repositories, including KEDB quality, taxonomy, and data consistency.
• Perform quality reviews of RCAs and Problem records against standards; route gaps for resolution.
• Lead nine resources across three PRTs, providing oversight and coordination.
• Support timesheet reviews and performance reporting for the team.
• Keep leadership informed about team activities and challenges.

Kenntnisse

Analytical thinking

Problem solving

Communication skills

Attention to detail

Ausbildung

Bachelor's degree in computer science or related engineering/technical field

8 years of additional relevant experience may be substituted for education

Tools

ServiceNow

Power BI

Excel

SQL

Python

Jobbeschreibung

Kentro is hiring a Program Analytics & Reporting Analyst to support the VA ESOM contract. This remote role within the United States provides program-level analytics, reporting, and data quality oversight across a multi-PRT environment, with leadership responsibilities for the team.

The role focuses on data stewardship, KPI tracking, and building program-wide dashboards and briefing materials for executives and operations, leveraging ServiceNow, Power BI, Excel, SQL, and Python.