Remote Production Support Technician – ETL, SQL & Windows

Carrington Holding Company

Montgomery (AL)

Remote

USD 85,000 - 95,000

Full time

4 days ago

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Benefits offered by this job

Healthcare plans

401(k) matching (50% up to 4%)

Employee discounts

Training programs

Referral bonuses

Educational reimbursement

Charitable foundation

Job summary

Carrington Mortgage Holdings is seeking a Production Support Technician to provide production support, analyze and troubleshoot nightly processes, and document issues for a centralized knowledge base. The role is remote from home with a midnight to late-morning shift and requires experience with SQL Server, SSIS, and related Microsoft technologies.

The position emphasizes incident coordination, logs and reports, and collaboration with internal teams and vendors to ensure smooth ETL operations

Qualifications

Knowledge of enterprise solutions using Microsoft SQL Server (2008+), Microsoft Reporting Services or Microsoft Analysis Services
Experience using enterprise ETL applications such as Microsoft SSIS
Microsoft Windows Server (2008+)
Knowledge of SFTP
Microsoft Exchange (2010+)
Knowledge of change management
Technical or associates degree or similar certification or working towards completion of such.
1 - 2years’ experience with IT departmental support or development
1 – 2 years’ experience with SSIS preferred.
1 – 2 years’ experience with Microsoft SQL Server Database administration preferred.
SQL Server and Windows Server certifications preferred

Responsibilities

Monitor nightly software data load processes using server management tools and email
Analyzes and troubleshoots nightly process errors using server management and software development tools and other software utilities
Logs and assigns incidents in the Service Desk product, and records incident fixes and other incident analysis
Communicates with internal tier 2 support staff and outside vendor support staff as necessary to address production issues and coordinate efforts
Documents processes and production jobs in Service Desk, Sharepoint and elsewhere with a goal toward establishing a knowledge base for general understanding by all support staff
Performs process development work and process enhancements
Analyzes process performance, identifies process improvement opportunities and performs performance tuning on systems and processes to improve overall ETL performance
Monitors server health and performance during off hour periods including, but not limit to; Citrix, E-Mail, FTP, Storage Utilization, network uptime, security, and other performance/capacity metrics
Strong analytical, problem solving, collaboration and technical skills
SQL Queries
Ability to understand, remember, and apply oral and/or written instructions or other information
Ability to understand, remember, and communicate routine, factual information
Ability to understand complex problems and to collaborate and explore alternative solutions
Ability to apply common sense in performing job
Ability to make decisions that have moderate impact on the immediate work unit
Ability to organize thoughts and ideas into understandable terminology
Ability to add, subtract, multiply, divide and to record, balance, and check results for accuracy
Ability to understand and follow basic instructions and guidelines
Ability to compose letters, outlines, memoranda, and basic reports and/or to orally communicate technical information
Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly