Remote Production Service Engineer II: Change Safety & Ops

Akamai Career Site; United States; Hybrid; USD 71,000 - 147,000; Full time

Benefits offered by this job

Healthcare

401K savings plan

Parental leave

Employee Stock Purchase Plan (ESPP)

Job summary

Akamai is seeking a Production Service Engineer II to maintain the stability, safety, and high availability of Akamai's global network. You will deploy software, metadata, network, and platform changes safely across our distributed systems, delivering reliable operations.

The CSO team focuses on change safety, tooling improvements, and cross-functional collaboration with SMEs to resolve issues and optimize processes for faster and safer deployments.

Qualifications

• 2+ years of experience administering Linux/Unix systems in large-scale content distributed environments.
• Proven experience monitoring, administering, and troubleshooting high-availability platform environments.
• Solid understanding of SQL and scripting languages (Python, Bash, Shell).
• Good working knowledge of core networking technologies and internet protocols (TCP/IP, WAN, DNS).
• Strong problem-solving abilities and ability to collaborate with SMEs to resolve issues.

Responsibilities

• Deploying critical software, metadata, network, and platform changes safely across global networks.
• Diagnose and resolve complex technical issues to maintain platform stability.
• Identify and implement operational process improvements to maximize change safety and efficiency.
• Continuously improve internal tools, monitoring alerts, procedures, and technical documentation.
• Work closely with cross-functional teams and SMEs to isolate bugs and develop long-term resolutions.

Skills

Linux/Unix administration

Monitoring

SQL

Scripting (Python, Bash)

Networking

Problem solving

Prioritization

Job description

Akamai is seeking a Production Service Engineer II to maintain the stability, safety, and high availability of Akamai's global network. You will deploy software, metadata, network, and platform changes safely across our distributed systems, delivering reliable operations.

The CSO team focuses on change safety, tooling improvements, and cross-functional collaboration with SMEs to resolve issues and optimize processes for faster and safer deployments.