Remote Product Support Specialist - Technical Customer Success

Linear; United States; Remote; USD 95,000 - 135,000; Full time

Benefits offered by this job

Competitive salary and equity

Early exercise in the US and extended

Daily meal and coffee stipend

Health coverage

5 weeks paid vacation

4 months paid parental leave

Paid month off after 4 years & every 2

Regular team events and off-sites

Remote-first with no required commute

Job summary

Linear is a remote-first company helping product teams build with scalable toolsets. The Product Support Specialist role focuses on onboarding, debugging, and surfacing customer feedback to shape our product and docs. You will interact across channels, partner with engineering to reproduce bugs, and drive projects to improve support and operations.

The team values async collaboration and thoughtful communication. The role is open to candidates in the U.S.

Qualifications

• Passion for technology, quality, and Linear’s mission.
• Excellent communication and customer service skills with a technical user base; adapt to non-technical users.
• Based in U.S. or Canada Pacific or Mountain Time only.

Responsibilities

• Onboard and set up accounts, debug issues, and discover features.
• Investigate and resolve inbound customer issues across channels.
• Document and reproduce bugs with engineering.
• Surface trends from feedback to inform product choices.
• Lead strategic projects to improve the support experience and product operations.

Skills

Passion for technology

Excellent communication

Experience with technical users

Job description

Linear is a remote-first company helping product teams build with scalable toolsets. The Product Support Specialist role focuses on onboarding, debugging, and surfacing customer feedback to shape our product and docs. You will interact across channels, partner with engineering to reproduce bugs, and drive projects to improve support and operations.

The team values async collaboration and thoughtful communication. The role is open to candidates in the U.S.