Product Support Specialist, Eastern and Central Time

Bazeta; United States; A distancia; USD 95.000 - 135.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Equity

Meal stipend

Co-working space

Health coverage

Vacation days

Parental leave

Month off after years

Descripción de la vacante

Linear, a remote-first company, seeks a Product Support Specialist for Eastern and Central Time in the United States. You will onboard customers, troubleshoot issues, and collaborate with engineering to document bugs. Engage with customers across Slack, email, and social channels, surfacing insights to influence product decisions.

The role offers competitive salary and equity, meal stipends, paid co-working space, and generous vacation/leave—reflecting a strong remote-first culture.

Formación

• Experience troubleshooting technical issues, including APIs and integration setups.
• Excellent communication and customer service skills with a technical user base.
• Familiarity with SQL, JavaScript, APIs, and GitHub is a plus.
• Based in U.S. or Canada Eastern or Central Time only.
• This is not a product engineering role.

Responsabilidades

• Support customers in end-to-end engagement, including onboarding and debugging.
• Investigate and resolve issues via email, Slack, Twitter, and Reddit.
• Partner with engineering to document and reproduce bugs.
• Surface trends from feedback to inform product decisions.
• Lead strategic projects to improve support and product operations.

Conocimientos

Technical troubleshooting

APIs & integrations

Customer communication

SQL

JavaScript

GitHub familiarity

Remote-friendly / async

Herramientas

GitHub

Descripción del empleo

# Product Support Specialist, Eastern and Central TimeUnited States1 hour agoID 5195846Price on request## DetailsEmployment type: Full-timeRemote: YesCompany: Linear## DescriptionOverview At Linear, we are building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we are shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 50,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we are continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. Over the past years, Linear has experienced incredible organic growth and has become an instrumental tool for many of the world’s best product teams. We believe customer support should always feel like an extension of that experience. As a Product Support Specialist at Linear, you will contribute to the future of our product by surfacing customer feedback and insights, contributing to our technical documentation, and engaging a technical customer community via social channels. Location and work mode Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based within U.S. and Canada Eastern or Central Time. You can work from anywhere within those time zones. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel. What you will do • Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery. • Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit. • Partner with our engineering team to document and reproduce bugs. • Surface trends and insights from customer feedback to the team at large to inform product choices. • Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations. What we are looking for • Passion about technology, quality, and Linear’s mission. • Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users. • Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile). • Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don’t have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role. • Based in U.S. or Canada Eastern or Central Time only. What we offer We are a small, focused team that cares deeply about the quality of our work and the people we do it with. Here is what you can expect: competitive salary and equity; employee-friendly equity terms including early exercise in the US and extended exercise windows; daily meal and coffee stipend on every workday; paid co-working space or desk; health coverage (based on country requirements); 5 weeks paid vacation, plus local statutory holidays; 4 months paid parental leave; paid month off after 4 years and every 2 years thereafter; regular team events and off-sites; remote-first with no required commute. Compensation For US-based candidates, the expected cash compensation range for this role is $95,000 to $135,000. For sales roles, this range represents on-target earnings (OTE), including base salary and variable compensation; for all other roles, it represents base salary. Final compensation is determined based on job-related knowledge, skills, and experience. Equity is a meaningful part of all offers at Linear. Source: Jobspresso (https://jobspresso.co/job/product-support-specialist-eastern-central-time/)This listing comes from a partner feed. Apply on the source website.