Product Support Specialist, Pacific/Mountain Time

We Are Founders; San Francisco, New York (CA, NY); Remote; USD 95,000 - 135,000; Full time

Benefits offered by this job

Competitive salary and equity

Employee-friendly equity terms

Daily meal and coffee stipend on every

Paid co-working space or desk

Health coverage

5 weeks paid vacation

4 months paid parental leave

Paid month off after 4 years & every 2

Regular team events and off-sites

Remote-first with no required commute

Job summary

Linear is a remote-first company seeking a Product Support Specialist to surface customer feedback, contribute to documentation, and engage a technical customer community. You’ll assist with onboarding, debugging, API and integration issues, and coordinate with engineering to reproduce bugs while spotting trends to inform product decisions.

The role is open to US/Canada Pacific or Mountain Time, with optional co-working spaces; compensation ranges from $95,000 to $135,000 USD per year, plus

Qualifications

• Excellent communication and customer service skills with a technical user base.
• Experience troubleshooting APIs and integration setups.
• Familiarity with SQL, Javascript, APIs, and GitHub is a plus.
• Based in U.S. or Canada Pacific or Mountain Time only.

Responsibilities

• Support customers in end-to-end engagement, onboarding, account setup, debugging issues, feature and integration discovery.
• Investigate and resolve inbound customer issues across email, Slack, Twitter, and Reddit.
• Partner with engineering to document and reproduce bugs.
• Surface trends from customer feedback to inform product choices.
• Lead select strategic projects to improve the support experience and product operations.

Skills

Customer support

Technical troubleshooting

APIs

SQL

Javascript

GitHub

Communication

Non-technical explanation

Job description

At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires.

Founded in 2019, Linear has become the platform of choice for more than 50,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship.

Over the past years, Linear has experienced incredible organic growth and has become an instrumental tool for many of the world’s best product teams. We believe customer support should always feel like an extension of that experience. As a Product Support Specialist at Linear, you’ll contribute to the future of our product by surfacing customer feedback and insights, contributing to our technical documentation, and engaging a technical customer community via social channels.

Location & work mode

Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based within U.S. and Canada Pacific or Mountain Time. You can work from anywhere within those time zones. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel.

What you’ll do

• Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery

• Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit

• Partner with our engineering team to document and reproduce bugs

• Surface trends and insights from customer feedback to the team at large to inform product choices

• Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations

What we’re looking for

• Passion about technology, quality, and Linear’s mission

• Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users.

• Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile).

• Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don’t have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role.

• Based in U.S. or Canada Pacific or Mountain Time only

What we offer

We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect:

• Competitive salary and equity

• Employee-friendly equity terms including early exercise in the US and extended exercise windows

• Daily meal and coffee stipend on every workday

• Paid co-working space or desk

• Health coverage (based on country requirements)

• 5 weeks paid vacation, plus local statutory holidays

• 4 months paid parental leave

• Paid month off after 4 years & every 2 years thereafter

• Regular team events and off-sites

• Remote-first with no required commute

Compensation

For US-based candidates, the expected cash compensation range for this role is $95,000—$135,000. For sales roles, this range represents on-target earnings (OTE), including base salary and variable compensation; for all other roles, it represents base salary. Final compensation is determined based on job-related knowledge, skills, and experience. For sales roles, actual earnings vary based on sales performance. Equity is a meaningful part of all offers at Linear.

Learn how we think and work

• Read Me https://linear.app/readme

• Why and how we do work trials at Linear https://linear.app/blog/why-and-how-we-do-work-trials-at-linear

• Designing remote work at Linear https://linear.app/now/designing-remote-work-at-linear

• How our Customer Experience team works in Linear https://linear.app/now/cx-in-linear

• Conversations on Quality https://linear.app/quality

• Sharing Linear’s growth with the people building it https://linear.app/now/sharing-growth-with-the-people-building-linear

A note on recruitment fraud: all official Linear hiring communication comes from an @linear.app http://linear.app email address, and all open roles are listed at linear.app/careers http://linear.app/careers. We never ask candidates for payment or financial information. Suspicious messages can be reported to [e-mail].

Linear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.