Technical Support Engineer - APIs & Integrations (Remote)

We Are Founders; San Francisco, New York (CA, NY); Remote; USD 95,000 - 135,000; Full time

Benefits offered by this job

Competitive salary and equity

Employee-friendly equity terms

Daily meal and coffee stipend on every

Paid co-working space or desk

Health coverage

5 weeks paid vacation

4 months paid parental leave

Paid month off after 4 years & every 2

Regular team events and off-sites

Remote-first with no required commute

Job summary

Linear is a remote-first company seeking a Product Support Specialist to surface customer feedback, contribute to documentation, and engage a technical customer community. You’ll assist with onboarding, debugging, API and integration issues, and coordinate with engineering to reproduce bugs while spotting trends to inform product decisions.

The role is open to US/Canada Pacific or Mountain Time, with optional co-working spaces; compensation ranges from $95,000 to $135,000 USD per year, plus

Qualifications

• Excellent communication and customer service skills with a technical user base.
• Experience troubleshooting APIs and integration setups.
• Familiarity with SQL, Javascript, APIs, and GitHub is a plus.
• Based in U.S. or Canada Pacific or Mountain Time only.

Responsibilities

• Support customers in end-to-end engagement, onboarding, account setup, debugging issues, feature and integration discovery.
• Investigate and resolve inbound customer issues across email, Slack, Twitter, and Reddit.
• Partner with engineering to document and reproduce bugs.
• Surface trends from customer feedback to inform product choices.
• Lead select strategic projects to improve the support experience and product operations.

Skills

Customer support

Technical troubleshooting

APIs

SQL

Javascript

GitHub

Communication

Non-technical explanation

Job description

Linear is a remote-first company seeking a Product Support Specialist to surface customer feedback, contribute to documentation, and engage a technical customer community. You’ll assist with onboarding, debugging, API and integration issues, and coordinate with engineering to reproduce bugs while spotting trends to inform product decisions.

The role is open to US/Canada Pacific or Mountain Time, with optional co-working spaces; compensation ranges from $95,000 to $135,000 USD per year, plus