Remote Technical Support Specialist (APIs)

Bazeta

United States

Remote

USD 95,000 - 135,000

Full time

2 days ago

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Benefits offered by this job

Competitive salary

Equity

Meal stipend

Co-working space

Health coverage

Vacation days

Parental leave

Month off after years

Job summary

Linear, a remote-first company, seeks a Product Support Specialist for Eastern and Central Time in the United States. You will onboard customers, troubleshoot issues, and collaborate with engineering to document bugs. Engage with customers across Slack, email, and social channels, surfacing insights to influence product decisions.

The role offers competitive salary and equity, meal stipends, paid co-working space, and generous vacation/leave—reflecting a strong remote-first culture.

Qualifications

Experience troubleshooting technical issues, including APIs and integration setups.
Excellent communication and customer service skills with a technical user base.
Familiarity with SQL, JavaScript, APIs, and GitHub is a plus.
Based in U.S. or Canada Eastern or Central Time only.
This is not a product engineering role.

Responsibilities

Support customers in end-to-end engagement, including onboarding and debugging.
Investigate and resolve issues via email, Slack, Twitter, and Reddit.
Partner with engineering to document and reproduce bugs.
Surface trends from feedback to inform product decisions.
Lead strategic projects to improve support and product operations.

Skills

Technical troubleshooting

APIs & integrations

Customer communication

SQL

JavaScript

GitHub familiarity

Remote-friendly / async

Tools

GitHub

Job description

The role offers competitive salary and equity, meal stipends, paid co-working space, and generous vacation/leave—reflecting a strong remote-first culture.

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