Remote-First Technical Product Support Specialist

Merative; United States; Remote; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health/dental/vision insurance

401(k)

Tuition reimbursement

Life insurance

Employee assistance program (EAP)

Job summary

Merative is seeking a remote-first technical support professional to analyze logs, diagnose complex customer issues, and provide advanced solutions. You will communicate effectively with customers, document best practices, and act as an escalation point for critical concerns, while benefiting from flexible vacation and comprehensive health coverage.

The company emphasizes a remote-first culture, offering benefits including health/dental/vision insurance and access to 401(k) plans and tuition

Qualifications

• Experience diagnosing and solving complex customer issues.
• Strong analytical skills to trace issues from logs to root causes.
• Ability to document best practices and share knowledge.

Responsibilities

• Own and resolve complex customer issues from investigation through resolution.
• Analyze logs and application behavior to identify root causes and recommend solutions.
• Deliver advanced technical support and act as escalation point for critical concerns.

Skills

Root cause analysis

Log analysis

Technical troubleshooting

Customer communication

Job description

Merative is seeking a remote-first technical support professional to analyze logs, diagnose complex customer issues, and provide advanced solutions. You will communicate effectively with customers, document best practices, and act as an escalation point for critical concerns, while benefiting from flexible vacation and comprehensive health coverage.

The company emphasizes a remote-first culture, offering benefits including health/dental/vision insurance and access to 401(k) plans and tuition