Remote Product Support Specialist

Talentoma; Georgia; Remote; USD 52,000 - 67,000; Full time

Benefits offered by this job

Health coverage

401(k)

Maternity leave

Bonus opportunities

Remote work

Job summary

Talentoma is seeking a Product Support Specialist to handle product questions, account access steps, and user-reported issues. This remote role sits on the product support team and collaborates with customers and internal teams to guide users confidently through solutions.

The position requires a 40-hour work week, flexibility in shift times, and relies on tools like Jira Service Management, TeamViewer, and Microsoft Entra ID to diagnose and resolve issues from Georgia, United States.

Qualifications

• Experience in product or software assistance is preferred.
• Ability to explain technical steps in clear, respectful language.
• Experience with IT help desks and remote support is a plus.

Responsibilities

• Monitor IT help desk requests via Jira Service Management, email, and phone.
• Verify customer details, product version, access status, and issue description before review.
• Ask follow-up questions and gather relevant screenshots or error messages.
• Guide customers through approved account access steps using Entra ID.
• Recreate reported behavior using approved test steps and compare to expected functionality.

Skills

Customer service

Technical explanation

Remote support

Education

High school diploma or equivalent

Tools

Jira Service Management

TeamViewer

Microsoft Entra ID

Windows 11

Job description

Talentoma is seeking a Product Support Specialist to handle product questions, account access steps, and user-reported issues. This remote role sits on the product support team and collaborates with customers and internal teams to guide users confidently through solutions.

The position requires a 40-hour work week, flexibility in shift times, and relies on tools like Jira Service Management, TeamViewer, and Microsoft Entra ID to diagnose and resolve issues from Georgia, United States.