Remote Customer Support & Onboarding Specialist

Breakdown Services Ltd; New York (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

Breakdown Services Ltd in the United States is offering a remote position for a detail-oriented problem solver. You will learn all aspects of the services we provide and support clients with their questions and requests while expanding our production knowledge.

Ideal candidates are comfortable using Windows and Mac, Word, Google Docs and Slack, with familiarity of helpdesk tools such as Chatlio or Freshdesk, and a keen eye for detail to ensure data integrity and smooth onboarding for new clients.

Qualifications

• Broad experience with Windows and MAC OS.
• Experience with Word, Google Docs, Slack.
• Familiarity with Chatlio, Freshdesk or similar.
• Detail oriented and take great pride in attention to detail.

Responsibilities

• Support client questions and requests
• Research and approve potential clients and process documents
• Assist in helping new clients learn necessary skills to use our software
• Maintain and update our proprietary database of production information

Skills

Windows/macOS proficiency

Attention to detail

Tools

Word

Google Docs

Slack

Chatlio

Freshdesk

Job description

Breakdown Services Ltd in the United States is offering a remote position for a detail-oriented problem solver. You will learn all aspects of the services we provide and support clients with their questions and requests while expanding our production knowledge.

Ideal candidates are comfortable using Windows and Mac, Word, Google Docs and Slack, with familiarity of helpdesk tools such as Chatlio or Freshdesk, and a keen eye for detail to ensure data integrity and smooth onboarding for new clients.