Remote Product Support Specialist — Healthcare Tech

Cadwell; United States; Remoto; USD 80.000 - 100.000; Tempo pieno

Descrizione del lavoro

Cadwell is seeking a Product Support Specialist to be the expert customers rely on for operating Cadwell medical devices. You’ll provide technical support by phone and remote tools, participate in weekend coverage and after-hours on-call rotations, and help customers optimize device performance.

You’ll build product knowledge across Cadwell’s line, troubleshoot hardware, software, and networking issues, and deliver clear, timely solutions with follow-up to ensure satisfaction.

Competenze

• Associate degree or 2+ years in clinical neurophysiology, IT, or biomedical tech.
• Polysomnographic or EEG tech degree preferred (CAAHEP-accredited).
• RPSGT/REEGT/CNIM credentials are a plus.
• 1 year clinical sleep/EEG tech or 2+ years help desk/network support preferred.

Mansioni

• Be the go-to resource for customers on product operation and best practices.
• Troubleshoot hardware, software, and networking issues with confidence and efficiency.
• Deliver timely, clear solutions and follow up proactively to ensure customer satisfaction.
• Build deep expertise across Cadwell product line.
• Participate in weekend support rotation and an on-call rotation for after-hours escalations.
• Take on additional responsibilities as the team and business evolve.

Conoscenze

Technical support

Networking

Hardware knowledge

Virtual environments

Citrix

Communication skills

Problem solving

Physical ability 20 lbs

Formazione

Associate degree or 2+ years relevant experience

CAAHEP-accredited polysomnographic/EEG program preferred

RPSGT/REEGT/CNIM credentials a plus

Strumenti

Citrix

Virtualization platforms

WAN/LAN networks

Descrizione del lavoro

Cadwell is seeking a Product Support Specialist to be the expert customers rely on for operating Cadwell medical devices. You’ll provide technical support by phone and remote tools, participate in weekend coverage and after-hours on-call rotations, and help customers optimize device performance.

You’ll build product knowledge across Cadwell’s line, troubleshoot hardware, software, and networking issues, and deliver clear, timely solutions with follow-up to ensure satisfaction.