Remote Care Experience Specialist

Equip; United States; Remote; USD 34,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401K

Home office stipend

Company laptop

Mental health support

Flexible PTO

Paid holidays

Job summary

Equip is seeking a Care Experience Associate to support patient and family engagement and scheduling while collaborating across Scheduling Operations, Recovery Navigation, Care Delivery, Admissions and Financial Counseling.

Join a 100% remote, home-based role with a strong focus on onboarding, care team access, and retention throughout the recovery journey. Competitive benefits and flexible PTO are included for a meaningful work-from-home experience.

Qualifications

• 1+ year(s) professional customer service experience in a call center, medical office/clinic or other health care delivery setting; background in healthcare coordination, case management support, or behavioral health strongly preferred.

Responsibilities

• Respond in a timely and efficient manner to assigned tasks.
• Meet and support established service goals and business objectives by meeting and exceeding performance standards.
• Adapt communication style to persons representing diverse personal, professional, cultural, and socioeconomic backgrounds.
• Complete required documentation within Equip's digital systems in a timely and accurate manner.
• Perform other duties as assigned.

Skills

Customer service

Team player

Communication

Reliability

Integrity

Organization

Time management

Flexibility

Ownership

Empathy

Job description

Equip is seeking a Care Experience Associate to support patient and family engagement and scheduling while collaborating across Scheduling Operations, Recovery Navigation, Care Delivery, Admissions and Financial Counseling.

Join a 100% remote, home-based role with a strong focus on onboarding, care team access, and retention throughout the recovery journey. Competitive benefits and flexible PTO are included for a meaningful work-from-home experience.