Product Support Associate (Temporary)

Equip Health; United States; Remote; USD 33,000 - 47,000; Full time

Benefits offered by this job

Competitive Medical, Dental, Vision

Spring Health — employer-paid mental e

Employee Assistance Program (EAP)

HealthJoy — healthcare concierge

401K Option!

Company Laptop

Job summary

Equip Health is seeking a remote product support specialist to join a fully virtual team. You will provide prompt assistance to users, troubleshoot software and hardware issues, and document resolutions with a focus on customer care.

This is a 6-month, full-time hourly assignment with a 40-hour workweek and CST hours. The ideal candidate has a degree or equivalent experience, strong communication skills, and a practical approach to learning Equip’s platform.

Qualifications

• Associates or bachelor’s degree or equivalent experience.
• Must be able to work 9am–5pm CST.
• Excellent verbal and written communication skills.
• Strong customer-service orientation and collaboration with stakeholders.
• Demonstrate ability to follow processes with attention to detail.
• Quick learner with interest in mastering Equip’s platform and best practices.
• Comfortable with ambiguity in a fast-paced environment.
• Ability to participate in after-hours or weekend support as needed.

Responsibilities

• Provide prompt, courteous, and efficient support to users experiencing product issues or seeking assistance with our software.
• Investigate and troubleshoot software and platform-related problems reported by users via phone, email, chat, etc.
• Assist users with hardware and software troubleshooting.
• Escalate unresolved issues to senior team members or other internal teams and ensure follow-up.
• Document issues and resolutions in the product support ticketing system.
• Perform other duties as assigned.

Skills

Verbal & written communication

Customer service

Detail oriented

Fast learner

Adaptable to ambiguity

After-hours support

Team collaboration

Education

Associates or bachelor’s degree or equivalent

Job description

About Equip

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health.

Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equipsters that have created Equip’s culture. Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.

Employment Type

Full-Time hourly, temporary assignment (40 hours/week for 6 months)

Working Hours

Monday-Friday 9am-5pm CST in 2026, Tuesday-Saturday 9am-5pm CST in 2027

Hourly Rate

$28.80

Responsibilities

• Provide prompt, courteous, and efficient support to internal or external users experiencing product issues or seeking assistance with our software.

• Investigate and troubleshoot software and platform-related problems reported by users via various channels (phone, email, chat, etc.).

• Assist users with hardware and software troubleshooting.

• Escalate unresolved issues to senior team members or other internal teams as appropriate, ensuring follow-up until issues are resolved.

• Consistently document issues and resolutions within the product support ticketing system.

• Perform other duties as assigned.

Qualifications

• Associates or bachelors degree or equivalent experience.

• Ability to work 9am-5pm CST. Potential for additional hours based on business need.

• Excellent verbal and written communication skills.

• Strong customer-service orientation including professional interpersonal skills and the ability to effectively collaborate with external and internal stakeholders.

• Demonstrate ability to consistently follow processes, reflecting a strong attention to detail.

• Quick learner with a strong interest in mastering new technologies, including Equip’s platform and best practices in product support.

• Comfortable with ambiguity and ability to think critically to quickly and accurately work through challenges in a fast-paced, fluid environment.

• Participate in after-hours or weekend support as needed to meet business demands.

Core Benefits

• Competitive Medical, Dental, Vision

  • Equip pays for a significant percentage of benefits premiums for individuals and families.

• Spring Health, a 100% employer-paid mental health benefit through Guardian.

  • You can receive 5 free therapy sessions and 5 free coaching sessions per year for you and each of your dependents.

• Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more!

• HealthJoy, a 100% employer-paid platform connecting you to a healthcare concierge who can help you navigate your benefits.

• 401K Option!

Other Benefits

• Company Laptop.

Physical Demands

Work is performed 100% from home with no requirement to travel. Must be able to remain in a stationary period for prolonged periods at a desk or workstation, with the option to alternate between sitting and standing as needed. Must be able to operate standard office equipment such as a computer screen and keyboards as well as to exchange accurate information, actively listen, and communicate clearly with colleagues, clients or stakeholders over the phone, via video conferencing, and/or in person.

At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip.

At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip.

As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law.

As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law.

Our dedication to equitable access, which is core to our mission, extends to how we build our "village." In line with our commitment to Diversity, Equity, Inclusion, and Belonging (DEIB), we are dedicated to an accessible hiring process where all candidates feel a true sense of belonging. If you require a reasonable accommodation to complete your application, interview, or perform the essential functions of a role, we invite you to reach out to our People team at [e-mail].

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