Remote Product Support Specialist: Growth & Equity

Huntress Labs; United States; Remote; USD 50,000 - 65,000; Full time

Benefits offered by this job

Remote work

Generous PTO

Parental leave 12 weeks

Medical, dental, vision

401(k) with 5% match

Stock options for all full-time

Home office stipend $500

Education allowance

BetterUp coaching

Job summary

Huntress Labs in the United States is seeking a Product Support Specialist for the Eastern Time Zone. This remote-first role centers on delivering world-class support to security teams and partners, with ongoing coaching and a strong emphasis on customer outcomes.

You will join a collaborative team focused on rapid problem solving, accurate documentation, and continuous product familiarization to resolve issues efficiently. The role offers growth opportunities and equity participation.

Qualifications

• Must be customer-focused with strong communication skills.
• Experience supporting Windows and macOS environments.
• Ability to document and follow processes, and escalate when needed.

Responsibilities

• Provide initial partner support and convey resolutions to customers
• Walk customers through problem-solving processes and provide assistance
• Assess customer issues and properly elevate incidents as needed
• Follow up with customers, provide feedback, and see problems through to resolution
• Utilize excellent customer service skills and exceed customer expectations
• Recommend changes to internal and customer-facing documentation where needed
• Continually grow knowledge of internal procedures, Huntress product, and customer environments

Skills

Customer-centric

Team player

Adaptability

Problem solving

Windows troubleshooting

macOS troubleshooting

Tools

ProcMon

Process Explorer

GPO

SCCM

Job description

Huntress Labs in the United States is seeking a Product Support Specialist for the Eastern Time Zone. This remote-first role centers on delivering world-class support to security teams and partners, with ongoing coaching and a strong emphasis on customer outcomes.

You will join a collaborative team focused on rapid problem solving, accurate documentation, and continuous product familiarization to resolve issues efficiently. The role offers growth opportunities and equity participation.