Remote Product Support Manager, Attachments & Warranty

Komatsu; United States; On-site; USD 90,000 - 113,000; Full time

Benefits offered by this job

Health benefits

401k/retirement plans

Vacation and holidays

Employee assistance programs

Disability benefits

Life insurance

Learning and development programs

Job summary

Komatsu is seeking a Product Support Manager for attachments to enhance service delivery across the USA. You will facilitate distributor and customer success by resolving attachment issues, coordinating start-up, and providing technical support for new equipment installations.

Travel up to 75% is required. You will lead warranty reviews, train distributors, and partner with factories to ensure quality and uptime of Komatsu attachment products.

Qualifications

• Associate degree or technical training related to repair and service of heavy equipment.
• 5 years’ industry experience in the repair and service of heavy equipment.
• Proven project management experience.
• Excellent verbal and written communication skills for servicing agents and customers.
• Proficiency with SAP and Salesforce; MS Office suite.
• Travel up to 75%.
• Valid driver’s license and ability to operate company vehicle.

Responsibilities

• Diagnose and resolve technical problems on Komatsu attachment products.
• Advise servicing agents and customers on operation and maintenance best practices.
• Review and adjudicate warranty claims per policy.
• Prepare reports and analyses on attachments performance.
• Coordinate start-up and delivery of attachments after sale.
• Conduct meetings to manage product acceptance via JoiFUL process.
• Coordinate field investigations or attachment testing.
• Monitor contract performance and training plans for service staff.

Skills

Project management

Communication skills

Technical knowledge heavy equipment

Troubleshooting

Education

Associate degree or technical training in heavy equipment repair

Tools

SAP

Salesforce

Microsoft Office

Job description

Komatsu is seeking a Product Support Manager for attachments to enhance service delivery across the USA. You will facilitate distributor and customer success by resolving attachment issues, coordinating start-up, and providing technical support for new equipment installations.

Travel up to 75% is required. You will lead warranty reviews, train distributors, and partner with factories to ensure quality and uptime of Komatsu attachment products.