Remote Product Support Manager (Attachments)

Komatsu; Milwaukee (WI); On-site; USD 90,000 - 113,000; Full time

Job summary

Komatsu in the United States is seeking a Product Support Manager- Attachments to facilitate distributor and customer success by resolving attachment product issues, coordinating with factories and distributors, and supporting new equipment installations and warranty processes.

The role requires frequent travel, strong project management and communication skills, and proficiency with SAP, Salesforce, and Microsoft Office. Remote position with collaboration across service teams.

Qualifications

• Associate degree or technical training related to repair and service of heavy equipment.
• 5 years' industry experience in repair and service of heavy equipment.
• Demonstrated success in a project management role.
• Exceptional verbal and written communication skills with the ability to present technical information to servicing agents, customers, and Komatsu stakeholders.
• Proficiency with SAP and Salesforce; high proficiency with Microsoft Office applications.

Responsibilities

• Support servicing agent with diagnosing and resolving technical problems on Komatsu attachment products.
• Review and adjudicate warranty claims for Komatsu attachment products according to policy.
• Prepare reports, presentations, charts/graphs summarizing attachments performance.
• Coordinate start-up with customer after sale; manage delivery of attachments.
• Mediate disputes between customer and servicing agent; implement policy settlements outside warranty.

Skills

Project management

Communication skills

Troubleshooting

Education

Associate degree or technical training related to repair and service of heavy equipment

Tools

SAP

Salesforce

Microsoft Office

Excel

Job description

Komatsu in the United States is seeking a Product Support Manager- Attachments to facilitate distributor and customer success by resolving attachment product issues, coordinating with factories and distributors, and supporting new equipment installations and warranty processes.

The role requires frequent travel, strong project management and communication skills, and proficiency with SAP, Salesforce, and Microsoft Office. Remote position with collaboration across service teams.