Remote Product Support Manager, Attachments

Komatsu; Salt Lake City (UT); On-site; USD 90,000 - 113,000; Full time

Benefits offered by this job

Health benefits

401k/employee savings

Paid time off

Employee assistance

Disability benefits

Life insurance

Learning & development

Job summary

Komatsu seeks a Product Support Manager- Attachments to lead technical support for Komatsu attachment products and supervise warranty and post‑sale service activities. The role focuses on coordinating distributors, factories, and customers to resolve issues, while advancing training and continuous improvement programs.

Based in the USA with remote flexibility, the candidate will travel up to 75% and work closely with service teams to ensure optimal performance and uptime of attachment equipment.

Qualifications

• Associate degree or technical training related to repair and service of heavy equipment.
• 5 years' industry experience in repair and service of heavy equipment.
• Proven ability to manage projects and communicate clearly with distributors and customers.
• Strong computer skills including SAP/Salesforce and MS Office.

Responsibilities

• Support servicing agents and customers in diagnosing and resolving attachment product issues.
• Review and adjudicate warranty claims for Komatsu attachments per policy.
• Prepare reports and presentations on attachments performance.
• Coordinate start-up, assembly, and delivery of attachments with customers and servicing agents.
• Mediate disputes and execute policy settlements outside warranty.
• Lead meetings to manage product acceptance and continuous improvement via JoiFUL.
• Document quality issues and coordinate field investigations or testing.
• Coordinate post-delivery updates with customers and servicing agents.
• Manage training plans to elevate attachment support capabilities.
• Perform root cause analysis on attachments and major components.

Skills

Project management

Communication

Troubleshooting

Education

Associate degree or technical training

Tools

SAP

Salesforce

Microsoft Office

Job description

Komatsu seeks a Product Support Manager- Attachments to lead technical support for Komatsu attachment products and supervise warranty and post‑sale service activities. The role focuses on coordinating distributors, factories, and customers to resolve issues, while advancing training and continuous improvement programs.

Based in the USA with remote flexibility, the candidate will travel up to 75% and work closely with service teams to ensure optimal performance and uptime of attachment equipment.