Remote Attachment Product Support Lead

Komatsu; Las Vegas (NV); Hybrid; USD 90,000 - 113,000; Full time

Job summary

Komatsu America Corp. in the United States is seeking a qualified Attachment Product Support Specialist to identify and drive resolutions for attachment issues, coordinate with distributors and factories, and champion the JoiFUL process for continuous improvement.

You will deliver technical support for new equipment installations, manage warranty claims, train distributors, and analyze reliability data to improve product performance; extensive travel is required up to 75%.

Qualifications

• Associate degree or technical training related to the repair and service of heavy equipment.
• 5 years’ industry experience in the repair and service of heavy equipment.
• Demonstrated success in a project management role.
• Exceptional verbal and written communication skills with the ability to resolve problems and present technical information to servicing agent, customers, and Komatsu stakeholders.
• Advanced knowledge of mechanical, electrical, and hydraulic systems.
• Travel of up to 75%.
• Must possess a valid driver’s license and be able to safely operate a company vehicle.

Responsibilities

• Diagnose and resolve technical problems on Komatsu attachment products; advise on operation and maintenance.
• Adjudicate warranty claims per policy guidance.
• Prepare reports, charts and presentations to summarize attachments performance.
• Coordinate start-up with customer and servicing agent after sale; manage delivery per contract terms.
• Mediate disputes between customer and servicing agent; execute settlements outside warranty.
• Lead meetings to manage product acceptance using JoiFUL process.
• Document quality issues and coordinate field investigations or testing.
• Implement post and pre-delivery factory updates with agents and customers.
• Manage training plans to improve attachments support capability.
• Perform Root Cause Analysis on attachments and major components.
• Interpret predictive maintenance data and machine health information.
• Structure support terms for sale of new attachments (delivery terms, uptime, guarantees).
• Train servicing agents to meet contract obligations; monitor and close gaps in performance.

Skills

Project management

Communication skills

Technical knowledge

Travel up to 75%

Driver's license

Education

Associate degree or technical training in heavy equipment repair/service

Job description

Komatsu America Corp. in the United States is seeking a qualified Attachment Product Support Specialist to identify and drive resolutions for attachment issues, coordinate with distributors and factories, and champion the JoiFUL process for continuous improvement.

You will deliver technical support for new equipment installations, manage warranty claims, train distributors, and analyze reliability data to improve product performance; extensive travel is required up to 75%.