Remote Product Manager — E‑Commerce Fulfillment & Orders

1872 Consulting; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

1872 Consulting is seeking a Product Manager to lead order management, fulfillment, and post-purchase capabilities for a major U.S. retailer's eCommerce platform. The role covers end-to-end order lifecycle, including orchestration, inventory visibility, and delivery tracking.

You will own the roadmap, drive improvements across OMS/WMS integrations, and work with engineering, UX, and operations. Remote within the U.S. with preference for Dallas–Fort Worth.

Qualifications

• 5+ years of Product Management experience.
• Strong retail or eCommerce industry background.
• Direct, hands-on ownership of order management, fulfillment, or post-purchase products.
• Experience with order orchestration, inventory visibility, sourcing, BOPIS, or ship-from-store.
• Delivery tracking, customer notifications, cancellations, returns, exchanges, and refunds.
• Experience with OMS, WMS, inventory platforms, carriers, 3PLs or payment systems.
• Experience leading UAT and operational readiness activities.
• Ability to own product roadmaps and prioritize features.
• Experience collaborating with engineering, UX, operations, and business stakeholders.
• Familiarity with Jira, Confluence, Adobe Analytics, Asana, or similar tools.
• Strong analytical, communication, and stakeholder management skills.

Responsibilities

• Own the product roadmap for order management, fulfillment, and post-purchase experiences.
• Improve order orchestration, inventory visibility, sourcing, and fulfillment workflows.
• Optimize BOPIS, ship-from-store, delivery tracking, and customer notifications.
• Lead improvements to cancellations, returns, exchanges, and refund processes.
• Partner with engineering and operations on integrations across OMS, WMS, inventory, carrier, 3PL, customer service, and payment systems.
• Lead product discovery, requirements gathering, roadmap prioritization, and backlog management.
• Collaborate with engineering, UX, and business stakeholders to deliver scalable solutions.
• Lead UAT, operational readiness, training, and release coordination.
• Use customer and operational data to improve efficiency, fulfillment reliability, and post-purchase experiences.
• Define product success metrics and communicate business outcomes.

Skills

Product management

Retail/eCommerce

Roadmap ownership

UAT/operational readiness

Stakeholder management

Analytics

Team collaboration

Tools

Jira

Confluence

Adobe Analytics

Asana

Job description

1872 Consulting is seeking a Product Manager to lead order management, fulfillment, and post-purchase capabilities for a major U.S. retailer's eCommerce platform. The role covers end-to-end order lifecycle, including orchestration, inventory visibility, and delivery tracking.

You will own the roadmap, drive improvements across OMS/WMS integrations, and work with engineering, UX, and operations. Remote within the U.S. with preference for Dallas–Fort Worth.