Product Manager – OMS

1872 Consulting; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

1872 Consulting is seeking a Product Manager to lead order management, fulfillment, and post-purchase capabilities for a major U.S. retailer's eCommerce platform. The role covers end-to-end order lifecycle, including orchestration, inventory visibility, and delivery tracking.

You will own the roadmap, drive improvements across OMS/WMS integrations, and work with engineering, UX, and operations. Remote within the U.S. with preference for Dallas–Fort Worth.

Qualifications

• 5+ years of Product Management experience.
• Strong retail or eCommerce industry background.
• Direct, hands-on ownership of order management, fulfillment, or post-purchase products.
• Experience with order orchestration, inventory visibility, sourcing, BOPIS, or ship-from-store.
• Delivery tracking, customer notifications, cancellations, returns, exchanges, and refunds.
• Experience with OMS, WMS, inventory platforms, carriers, 3PLs or payment systems.
• Experience leading UAT and operational readiness activities.
• Ability to own product roadmaps and prioritize features.
• Experience collaborating with engineering, UX, operations, and business stakeholders.
• Familiarity with Jira, Confluence, Adobe Analytics, Asana, or similar tools.
• Strong analytical, communication, and stakeholder management skills.

Responsibilities

• Own the product roadmap for order management, fulfillment, and post-purchase experiences.
• Improve order orchestration, inventory visibility, sourcing, and fulfillment workflows.
• Optimize BOPIS, ship-from-store, delivery tracking, and customer notifications.
• Lead improvements to cancellations, returns, exchanges, and refund processes.
• Partner with engineering and operations on integrations across OMS, WMS, inventory, carrier, 3PL, customer service, and payment systems.
• Lead product discovery, requirements gathering, roadmap prioritization, and backlog management.
• Collaborate with engineering, UX, and business stakeholders to deliver scalable solutions.
• Lead UAT, operational readiness, training, and release coordination.
• Use customer and operational data to improve efficiency, fulfillment reliability, and post-purchase experiences.
• Define product success metrics and communicate business outcomes.

Skills

Product management

Retail/eCommerce

Roadmap ownership

UAT/operational readiness

Stakeholder management

Analytics

Team collaboration

Tools

Jira

Confluence

Adobe Analytics

Asana

Job description

Product Manager - Order Management, Fulfillment & Post-Purchase

Employment Type: Full-Time, W-2

Compensation: $120,000-$150,000 base

About the Opportunity

We are seeking an experienced Product Manager to lead order management, fulfillment, and post-purchase capabilities for a major U.S. retailer's eCommerce platform.

You will own the product roadmap across the order lifecycle, including order orchestration, inventory visibility, fulfillment, delivery tracking, cancellations, returns, exchanges, and refunds.

This role requires a hands-on Product Manager with direct experience building and improving complex retail order management and fulfillment experiences.

Key Responsibilities

• Own the product roadmap for order management, fulfillment, and post-purchase experiences
• Improve order orchestration, inventory visibility, sourcing, and fulfillment workflows
• Optimize BOPIS, ship-from-store, delivery tracking, and customer notifications
• Lead improvements to cancellations, returns, exchanges, and refund processes
• Partner with engineering and operations on integrations across OMS, WMS, inventory, carrier, 3PL, customer service, and payment systems
• Lead product discovery, requirements gathering, roadmap prioritization, and backlog management
• Collaborate with engineering, UX, and business stakeholders to deliver scalable solutions
• Lead UAT, operational readiness, training, and release coordination
• Use customer and operational data to improve efficiency, fulfillment reliability, and post-purchase experiences
• Define product success metrics and communicate business outcomes

Qualifications

• 5+ years of Product Management experience
• Strong retail or eCommerce industry background
• Direct, hands-on ownership of order management, fulfillment, or post-purchase products
• Experience with order orchestration, inventory visibility, sourcing, BOPIS, or ship-from-store
• Understanding of delivery tracking, customer notifications, cancellations, returns, exchanges, and refunds
• Experience with integrations involving OMS, WMS, inventory platforms, carriers, 3PL providers, or payment systems
• Experience leading UAT and operational readiness activities
• Demonstrated ability to own product roadmaps and make feature prioritization decisions
• Experience partnering with engineering, UX, operations, and business stakeholders
• Familiarity with Jira, Confluence, Adobe Analytics, Asana, or similar tools
• Strong analytical, communication, and stakeholder management skills

Preferred: Experience with enterprise order management or returns management platforms, AEO, or agentic commerce.

Work Arrangement: Remote within the U.S., with preference for Dallas-Fort Worth candidates and occasional travel.