Remote Technical Product Applications Specialist

Haemonetics Corp; Indianapolis (IN); Remote; USD 68,000 - 116,000; Full time

Benefits offered by this job

401(k) with employer match

Employee stock purchase plan

Flexible time off

Paid holidays & vacation

Job summary

Haemonetics Corp. is seeking a technical support specialist to serve customers in an assigned territory, addressing product, quality, and regulatory questions while coordinating with Quality, Regulatory, R&D, Manufacturing, and North America Marketing teams to drive product adoption and customer satisfaction.

You will deliver technical education, provide training to customers, and support product implementations with senior team members.

Qualifications

• 1–2 years of experience with medical devices or clinical plasma collection.
• Bachelor's degree in a technical discipline.
• Strong presentation and communication skills; ability to work cross-functionally; travel 50%.

Responsibilities

• Provide technical support for customers within assigned territory, addressing product, quality, and application-related inquiries and escalating issues as appropriate.
• Assist with the development or delivery of technical education and product training programs to ensure a uniform, high standard of training and optimal product results, promoting product confidence and ensuring customer satisfaction.
• In partnership with senior team members, provide training to internal and external customers as needed.
• Communicate success, best practices, and techniques of tactile execution programs to Product Applications, Marketing, and Sales teams.
• Maintain and expand technical knowledge of Haemonetics' existing product portfolio as well as competitive products.
• Support the execution of sales and marketing initiatives for assigned products to promote successful product utilization and achievement of business objectives.
• Provide sales and account management team with technical representation during customer presentations, meetings, conferences, and seminars.
• Assist in providing technical, quality, and regulatory support for the assigned product portfolio within the territory.
• Support product implementations and customer onboarding activities, working collaboratively with senior team members and cross-functional partners.
• Act as a liaison between customers and internal teams by communicating customer feedback, technical concerns, and product-related opportunities

Skills

Presentation skills

Communication skills

Customer service

Education

Bachelor's degree in biomedical engineering or related technical discipline

Job description

Haemonetics Corp. is seeking a technical support specialist to serve customers in an assigned territory, addressing product, quality, and regulatory questions while coordinating with Quality, Regulatory, R&D, Manufacturing, and North America Marketing teams to drive product adoption and customer satisfaction.

You will deliver technical education, provide training to customers, and support product implementations with senior team members.