Remote Proctoring Operations Analyst

Herzing University; Salt Lake City (UT); On-site; USD 34,440 - 48,216; Full time

Job summary

Herzing University is seeking a Remote Proctoring Operations Contractor to monitor and manage incoming proctoring-related student support tickets. The role emphasizes reviewing submissions for completeness, aligning with testing policies, and documenting decisions for audits and leadership reviews.

Position is a 6-month contractor role, 20 hours per week, with an hourly pay range of $25.00–$35.00. Candidates must reside in the United States and have relevant experience with ticketing systems and

Qualifications

• Associate’s or Bachelor’s degree in information systems, computer science or related field.
• Experience reviewing student support tickets, incident reports, or records for accuracy and completeness.
• Ability to interpret institutional policies and standardized review criteria consistently.

Responsibilities

• Monitor and manage incoming proctoring-related support tickets submitted by students.
• Review ticket documentation for completeness, accuracy, and alignment with testing policies.
• Escalate valid technical issues to internal teams or external vendors.
• Document ticket outcomes and rationale clearly within tracking systems.

Skills

Attention to detail

Policy interpretation

Written communication

Ticket review experience

Education

Associate/Bachelor degree in IS/CS

Tools

Ticketing systems

LMS platforms

Job description

Herzing University is seeking a Remote Proctoring Operations Contractor to monitor and manage incoming proctoring-related student support tickets. The role emphasizes reviewing submissions for completeness, aligning with testing policies, and documenting decisions for audits and leadership reviews.

Position is a 6-month contractor role, 20 hours per week, with an hourly pay range of $25.00–$35.00. Candidates must reside in the United States and have relevant experience with ticketing systems and