Remote Proctoring Ops Specialist (6-Month Contract)

Herzing University

Baltimore (MD)

On-site

USD 34,440 - 48,216

Part time

14 days+

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Job summary

Herzing University is seeking a Remote Proctoring Operations Contractor to monitor and manage proctoring-related student support tickets, review submissions for completeness, and document decisions for audits and appeals. This role requires careful attention to policy details, accuracy, and consistent documentation.

It involves assessing proctoring sessions, verifying technical readiness, and maintaining FERPA-compliant handling of sensitive information.

Qualifications

Associate’s or Bachelor’s degree in information systems, computer science or related field.
Experience reviewing student support tickets, incident reports, or records for accuracy and follow-up.
Ability to apply institutional policies and testing requirements consistently.

Responsibilities

Monitor and manage incoming proctoring-related support tickets submitted by students.
Review ticket documentation for completeness, accuracy, and policy alignment.
Escalate valid issues to internal teams or vendors as needed.
Document ticket outcomes and rationale clearly for audits and appeals.
Complete technical reviews and verify minimum technology requirements.
Review session recordings to verify conditions and proctor actions.
Summarize findings neutrally for faculty and leadership.
Maintain confidentiality of sensitive student data and recordings.