Remote Proctoring Operations Specialist

Herzing University; Wichita (KS); On-site; USD 26,000 - 36,000; Full time

Job summary

Herzing University is seeking a Remote Proctoring Operations Contractor to monitor and manage proctoring-related support tickets from students. The role emphasizes reviewing submissions for policy alignment, scheduling, system readiness, and identity verification.

This 6-month contractor position requires strong attention to detail, documented decision-making, and the ability to escalate issues to IT or vendors while maintaining FERPA-level confidentiality.

Qualifications

• Associate's or Bachelor's degree in information systems, computer science or related field.
• Experience reviewing student support tickets, incident reports, case documentation, or records for accuracy and completeness.
• Ability to apply institutional policies, technical requirements, or standardized review criteria consistently.

Responsibilities

• Monitor and manage incoming proctoring-related support tickets from students.
• Review ticket documentation for completeness, accuracy, and alignment with testing policies.
• Escalate valid technical issues to internal teams or external vendors as needed.
• Document ticket outcomes and rationale clearly for audits and leadership review.
• Summarize session review findings in neutral language for appeal decisions and communication.

Skills

Ticket review

Policy interpretation

Documentation

Attention to detail

Remote proctoring tools

Education

Associate's degree

Bachelor's degree

Tools

Ticketing systems

LMS

Proctoring tools

Job description

Herzing University is seeking a Remote Proctoring Operations Contractor to monitor and manage proctoring-related support tickets from students. The role emphasizes reviewing submissions for policy alignment, scheduling, system readiness, and identity verification.

This 6-month contractor position requires strong attention to detail, documented decision-making, and the ability to escalate issues to IT or vendors while maintaining FERPA-level confidentiality.