Remote Proctoring Operations Specialist (Contract)

Herzing University; Chicago (IL); On-site; USD 34,440 - 48,216; Full time

Job summary

Herzing University is seeking a Remote Proctoring Operations Contractor to monitor and manage proctoring-related student support tickets. The role focuses on reviewing submissions for completeness, aligning with testing policies, and escalating issues to IT or vendors as needed.

The position is a 6-month contract, offering 20 hours per week. Applicants must reside in the United States to participate in remote work arrangements.

Qualifications

• Associate’s or Bachelor’s degree in information systems, computer science or related field.
• Experience reviewing student support tickets, incident reports, case documentation, or records for accuracy, completeness and follow-up.
• Experience interpreting and applying institutional policies, technical requirements, or standardized review criteria in a consistent and objective manner.

Responsibilities

• Monitor and manage incoming proctoring-related support tickets submitted by students, ensuring timely review and response.
• Review ticket documentation for completeness, accuracy, and alignment with testing policies (e.g., scheduling, device readiness, system checks, identity verification).
• Escalate valid technical issues to appropriate internal teams or external vendors when additional investigation is required.
• Document ticket outcomes and rationale clearly within tracking systems to support audits, appeals, and leadership review.
• Complete technical reviews of remote proctor sessions, including verification of minimum technology requirements.
• Review recorded proctoring exam sessions to verify testing conditions, student behavior, and proctor actions when incidents or appeals are reported.
• Identify and timestamp events within session recordings (e.g., loss of connection, prohibited behaviors, exam termination).
• Assess whether issues observed align with student claims and supporting ticket documentation.
• Apply standardized review criteria to distinguish between student responsibility, technical failure, and proctor error.
• Summarize session review findings in neutral language for appeals and faculty communication.
• Maintain confidentiality and professionalism when handling sensitive student data.

Skills

Ticket review

Policy interpretation

Attention to detail

Education

Associate’s or Bachelor’s degree in information systems, computer science or related field

Tools

Remote proctoring tools

Job description

Herzing University is seeking a Remote Proctoring Operations Contractor to monitor and manage proctoring-related student support tickets. The role focuses on reviewing submissions for completeness, aligning with testing policies, and escalating issues to IT or vendors as needed.

The position is a 6-month contract, offering 20 hours per week. Applicants must reside in the United States to participate in remote work arrangements.