Remote Proctoring Operations Analyst (6-mo Contract)

Herzing University; Jackson (MS); On-site; USD 34,440 - 48,216; Part time

Job summary

Herzing University seeks a Remote Proctoring Operations Contractor to monitor and manage proctoring-related student support tickets, ensuring completeness and policy alignment. The role emphasizes detailed documentation, escalation of technical issues, and confidentiality in student records.

The contractor will review sessions, verify minimum tech requirements, summarize findings for appeals, and maintain logs for leadership reporting.

Qualifications

• Requires Associate’s or Bachelor’s degree in information systems, computer science or related field.
• Experience reviewing student support tickets, incident reports, or case documentation for accuracy.
• Ability to apply institutional policies and testing standards consistently.

Responsibilities

• Monitor and manage incoming proctoring-related support tickets submitted by students.
• Review ticket documentation for completeness and alignment with testing policies.
• Escalate valid technical issues to internal teams or external vendors as needed.
• Document ticket outcomes and rationale clearly within tracking systems.

Skills

Ticket review

Policy interpretation

Documentation

Attention to detail

FERPA compliance

Communication

Education

Information Systems or CS degree

Tools

Ticketing systems

LMS/assessment platforms

Video playback

Spreadsheets

Job description

Herzing University seeks a Remote Proctoring Operations Contractor to monitor and manage proctoring-related student support tickets, ensuring completeness and policy alignment. The role emphasizes detailed documentation, escalation of technical issues, and confidentiality in student records.

The contractor will review sessions, verify minimum tech requirements, summarize findings for appeals, and maintain logs for leadership reporting.