Remote Proctoring Support Analyst (6-Month Contract)

Herzing University; Bridgeport (CT); On-site; USD 34,440 - 48,216; Full time

Job summary

Herzing University is seeking a Remote Proctoring Operations Contractor to monitor and manage incoming proctoring-related student support tickets, reviewing submissions for completeness and alignment with testing policies. The role requires documenting decisions and escalating valid issues to internal teams or vendors as needed.

The position emphasizes careful ticket processing, session reviews, and the maintenance of accurate logs to support audits, appeals, and leadership reporting.

Qualifications

• Associate’s or Bachelor’s degree in information systems, computer science or related field.
• Experience reviewing student support tickets, incident reports, case documentation, or records for accuracy.
• Experience interpreting and applying institutional policies, technical requirements, or standardized review criteria.

Responsibilities

• Monitor and manage incoming proctoring-related support tickets submitted by students, ensuring timely review and response.
• Review ticket documentation for completeness, accuracy, and alignment with institutional testing policies.
• Escalate valid technical issues to appropriate internal teams and/or external vendors when additional investigation is required.
• Document ticket outcomes and rationale clearly within tracking systems to support audits, appeals, and leadership review.
• Complete technical reviews of remote proctor sessions, verifying minimum technology requirements and reviewing session recordings.
• Summarize session findings in neutral language for appeal decisions and campus communication.
• Maintain confidentiality and professionalism when handling sensitive student data and recordings.

Skills

Ticket review

Policy interpretation

Documentation

Attention to detail

Education

Info systems degree

Tools

Remote proctoring tools

Learning Management System

Ticketing systems

Job description

Herzing University is seeking a Remote Proctoring Operations Contractor to monitor and manage incoming proctoring-related student support tickets, reviewing submissions for completeness and alignment with testing policies. The role requires documenting decisions and escalating valid issues to internal teams or vendors as needed.

The position emphasizes careful ticket processing, session reviews, and the maintenance of accurate logs to support audits, appeals, and leadership reporting.