Remote Proctoring Operations Analyst (6-Month Contract)

Herzing University; Newark (NJ); On-site; USD 34,440 - 48,216; Part time

Job summary

Herzing University is seeking a Remote Proctoring Operations Contractor to monitor and manage proctoring tickets, review session conditions, and document decisions. The role supports student appeals, policy compliance, and leadership reporting, with a focus on confidentiality and accuracy.

The contractor will verify technical requirements, summarize findings for internal stakeholders, and maintain detailed logs.

Qualifications

• Associate’s or Bachelor’s degree in information systems, computer science or related field.
• Experience reviewing student support tickets, incident reports, case documentation, or records for accuracy, completeness, and appropriate follow-up.
• Experience interpreting and applying institutional policies, technical requirements, or standardized review criteria in a consistent and objective manner.

Responsibilities

• Monitor and manage incoming proctoring-related support tickets submitted by students, ensuring timely review and response.
• Review ticket documentation for completeness, accuracy, and alignment with institutional testing policies.
• Escalate valid technical issues to internal teams and/or external vendors when additional investigation is required.
• Document ticket outcomes and rationale clearly within tracking systems to support audits, appeals, and leadership review.
• Complete technical reviews, including verification of minimum technology requirements.
• Review recorded proctoring exam sessions to verify testing conditions, student behavior, and proctor actions.
• Identify and timestamp relevant events within session recordings.
• Assess whether issues observed align with student claims and documentation.
• Apply standardized review criteria to distinguish between student responsibility, technical failure, and proctor error.
• Summarize session review findings in neutral language for appeal decisions and communication.
• Maintain confidentiality and professionalism with sensitive data.
• Maintain logs of ticket volumes and trends to support leadership reporting.
• Identify recurring issues for training or process changes.

Skills

Ticket review experience

Policy interpretation

Documentation practices

Remote proctoring tools familiarity

Education

Associate’s or Bachelor’s degree in information systems, computer science or related field

Tools

Remote proctoring tools

LMS platforms

Ticketing systems

Job description

Herzing University is seeking a Remote Proctoring Operations Contractor to monitor and manage proctoring tickets, review session conditions, and document decisions. The role supports student appeals, policy compliance, and leadership reporting, with a focus on confidentiality and accuracy.

The contractor will verify technical requirements, summarize findings for internal stakeholders, and maintain detailed logs.