Remote Proctoring Support Contractor

Herzing University; Akron (OH); On-site; USD 34,000 - 48,000; Full time

Job summary

Herzing University is seeking a Remote Proctoring Operations Contractor to monitor and manage proctoring-related student support tickets. This 6-month contract requires 20 hours per week, with an hourly pay range of $25.00–$35.00.

Responsibilities include reviewing submissions, ensuring policy alignment, and documenting decisions for audits and appeals. The role emphasizes confidentiality, accurate reporting, and collaboration with faculty and leadership while operating within U.S.

Qualifications

• Associate's or Bachelor's degree in information systems, computer science or related field.
• Experience reviewing student support tickets, incident reports, or records for accuracy and completeness.
• Experience interpreting institutional policies and applying criteria consistently.

Responsibilities

• Monitor and manage incoming proctoring-related support tickets submitted by students.
• Review ticket documentation for completeness, accuracy, and alignment with testing policies.
• Escalate valid technical issues to internal teams or external vendors as needed.
• Document ticket outcomes and rationale within tracking systems.

Skills

Attention to detail

Policy interpretation

Documentation

Education

Associate's or Bachelor's degree in information systems

Tools

Proctoring tools

LMS platforms

Ticketing systems

Job description

Herzing University is seeking a Remote Proctoring Operations Contractor to monitor and manage proctoring-related student support tickets. This 6-month contract requires 20 hours per week, with an hourly pay range of $25.00–$35.00.

Responsibilities include reviewing submissions, ensuring policy alignment, and documenting decisions for audits and appeals. The role emphasizes confidentiality, accurate reporting, and collaboration with faculty and leadership while operating within U.S.