Remote Proctoring Operations Analyst

Herzing University; Virginia Beach (VA); On-site; USD 34,440 - 48,216; Full time

Job summary

Herzing University is seeking a Remote Proctoring Operations Contractor to monitor and manage proctoring-related student support tickets. You will review submissions for completeness and policy alignment, escalate issues to IT or vendors, and document decisions for audits and appeals.

The role emphasizes attention to detail, confidentiality, and clear written communication, with focus on FERPA-compliant handling of sensitive data and recordings.

Qualifications

• Associate’s or Bachelor’s degree in information systems, computer science or related field.
• Prior experience reviewing student support tickets, incident reports, case documentation, or records for accuracy, completeness, and appropriate follow-up.
• Experience interpreting and applying institutional policies, technical requirements, or standardized review criteria in a consistent and objective manner.

Responsibilities

• Monitor and manage incoming proctoring-related support tickets submitted by students, ensuring timely review and response.
• Review ticket documentation for completeness, accuracy, and alignment with institutional testing policies (e.g., scheduling, device readiness, system checks, and identity verification).
• Escalate valid technical issues to appropriate internal teams and/or external vendors when additional investigation is required.
• Document ticket outcomes and rationale clearly within tracking systems to support audits, appeals, and leadership review.

Skills

Ticket processing

Remote proctoring

LMS familiarity

Education

Associate’s or Bachelor’s degree in information systems, computer science or related field

Tools

Ticketing systems

Learning Management Systems (LMS)

Proctoring tools

Job description

Herzing University is seeking a Remote Proctoring Operations Contractor to monitor and manage proctoring-related student support tickets. You will review submissions for completeness and policy alignment, escalate issues to IT or vendors, and document decisions for audits and appeals.

The role emphasizes attention to detail, confidentiality, and clear written communication, with focus on FERPA-compliant handling of sensitive data and recordings.