Remote Process Improvement Lead – Operational Excellence

Humana Inc; Little Rock (AR); Remote; USD 95,000 - 131,000; Full time

Job summary

Humana Inc. is seeking a Process Improvement Lead to coordinate enterprise operational processes and governance across CPES. You will drive efficiency, standardize practices, and ensure readiness for initiatives with cross-functional teams.

Remote with Eastern time, occasional travel to Humana offices may be required. The role supports Payor operations and enterprise execution, partnering with leaders to ensure timely delivery and risk management.

Qualifications

• Bachelor’s Degree in Business Administration, Healthcare Administration, Operations Management, Project Management, Public Health, or related field.
• 4+ years of experience coordinating enterprise-level operational processes, projects, governance activities, or cross-functional workstreams.
• Lean Six Sigma Green Belt and Black Belt certification.
• Strong organizational skills with the ability to manage multiple workstreams, deadlines, stakeholder groups, and competing priorities.
• Demonstrated ability to maintain project plans, timelines, process documentation, decision logs, action logs, and governance materials.
• Strong written and verbal communication skills, with the ability to coordinate effectively across cross-functional teams.
• Ability to work cross-functionally and influence accountability without direct authority.
• Detail-oriented with a focus on process consistency, documentation quality, operational readiness, and execution accuracy.
• Collaborative, flexible, and team-oriented working style.

Responsibilities

• Lead the evaluation, design, standardization, and optimization of processes to improve efficiency, effectiveness, scalability, and stakeholder experience.
• Identify and implement process improvement opportunities using data analysis, operational insights, root cause analysis, and continuous improvement methodologies.
• Drive adoption of best practices, lessons learned, and process standards to support operational consistency and measurable business outcomes.
• Develop and maintain process documentation, including process maps, workflows, job aids, governance artifacts, and implementation materials.
• Lead the planning, execution, and coordination of operational initiatives and strategic workstreams, ensuring alignment with organizational objectives.
• Develop and maintain integrated project plans, timelines, milestones, deliverables, dependencies, and implementation activities.
• Monitor progress, identify and mitigate risks, barriers, and resource constraints, and drive resolution of issues impacting successful execution.
• Lead operational readiness activities to ensure teams, processes, and stakeholders are prepared for successful implementation and adoption.
• Facilitate governance processes that support effective decision-making, accountability, risk management, and operational oversight.
• Coordinate governance meetings, track decisions, action items, risks, dependencies, and stakeholder commitments, and ensure timely follow-through.
• Prepare executive-ready reporting, dashboards, status updates, and presentations that communicate progress, risks, outcomes, and recommendations.
• Escalate critical issues, unresolved decisions, and execution risks to appropriate stakeholders and leadership teams.
• Partner with business leaders and cross-functional teams to drive alignment, foster accountability, and support successful delivery of operational initiatives.
• Serve as a trusted advisor and process improvement resource, influencing stakeholders across functions and organizational levels.
• Lead stakeholder communications, implementation updates, and change readiness efforts to support adoption of new processes and ways of working.
• Build collaborative relationships that promote operational excellence, continuous improvement, and sustain organizational performance.

Skills

Cross-functional coordination

Project management

Stakeholder management

Communication

Problem solving

Education

Bachelor’s Degree in Business Administration/Healthcare Administration/Operations Management/Project Management/Public Health

Lean Six Sigma Green Belt and Black Belt certification

Job description

Humana Inc. is seeking a Process Improvement Lead to coordinate enterprise operational processes and governance across CPES. You will drive efficiency, standardize practices, and ensure readiness for initiatives with cross-functional teams.

Remote with Eastern time, occasional travel to Humana offices may be required. The role supports Payor operations and enterprise execution, partnering with leaders to ensure timely delivery and risk management.