Remote Process Improvement & Operations Lead

Humana Inc; Cheyenne (WY); Remote; USD 95,000 - 131,000; Full time

Benefits offered by this job

Bonus incentive plan

Remote work with Eastern time

Travel flexibility

Job summary

Humana Inc. is seeking a Process Improvement Lead for the CPES portfolio to coordinate enterprise operational processes, govern programs, and drive standardized execution. You will partner with leaders, manage governance artifacts, and support implementation readiness across the portfolio.

The role emphasizes cross-functional leadership, data-driven process improvement, and risk management to ensure timely delivery of regulatory and operational initiatives within a remote-friendly environment.

Qualifications

• Bachelor’s Degree in Business Administration, Healthcare Administration, Operations Management, Project Management, Public Health, related field, or equivalent work experience
• 4+ years of experience coordinating enterprise-level operational processes, projects, governance activities, or cross-functional workstreams
• Lean Six Sigma Green Belt and Black Belt certification
• Strong organizational skills with the ability to manage multiple workstreams, deadlines, stakeholder groups, and competing priorities
• Demonstrated ability to maintain project plans, timelines, process documentation, decision logs, action logs, and governance materials
• Strong written and verbal communication skills, with the ability to coordinate effectively across cross-functional teams
• Ability to work cross-functionally and influence accountability without direct authority
• Ability to identify risks, track issues, support resolution, and elevate concerns appropriately
• Detail-oriented with a focus on process consistency, documentation quality, operational readiness, and execution accuracy
• Collaborative, flexible, and team-oriented working style

Responsibilities

• Lead the planning, execution, and coordination of operational initiatives and strategic workstreams, ensuring alignment with organizational objectives.
• Develop and maintain integrated project plans, timelines, milestones, deliverables, dependencies, and implementation activities.
• Monitor progress, identify and mitigate risks, barriers, and resource constraints, and drive resolution of issues impacting successful execution.
• Lead operational readiness activities to ensure teams, processes, and stakeholders are prepared for successful implementation and adoption.

Skills

Cross-functional coordination

Governance

Project planning

Process documentation

Stakeholder communication

Continuous improvement

Education

Bachelor’s Degree in Business Administration or related field

Job description

Humana Inc. is seeking a Process Improvement Lead for the CPES portfolio to coordinate enterprise operational processes, govern programs, and drive standardized execution. You will partner with leaders, manage governance artifacts, and support implementation readiness across the portfolio.

The role emphasizes cross-functional leadership, data-driven process improvement, and risk management to ensure timely delivery of regulatory and operational initiatives within a remote-friendly environment.