Remote Operational Excellence Lead - Process Improvement

Humana Inc; Augusta (ME); Remote; USD 95,000 - 131,000; Full time

Benefits offered by this job

Remote-friendly position

Competitive benefits package

Paid time off and holidays

Job summary

Humana Inc. is seeking a Process Improvement Lead to coordinate enterprise-level operational processes and governance across CPES.

You will partner with department leaders to ensure readiness, issue resolution, and standardized execution while driving cross-functional collaboration and data-driven process optimization. The role emphasizes governance, risk oversight, and stakeholder engagement, with opportunities to influence enterprise operations and deliver measurable outcomes in a

Qualifications

• Bachelor’s degree or equivalent work experience in a related field.
• 4+ years coordinating enterprise-level operational processes, projects, governance activities, or cross-functional workstreams.
• Lean Six Sigma Green Belt and Black Belt certification.
• Strong organizational skills with the ability to manage multiple workstreams, deadlines, stakeholder groups, and competing priorities.
• Demonstrated ability to maintain project plans, timelines, process documentation, decision logs, action logs, and governance materials.
• Strong written and verbal communication skills, with the ability to coordinate effectively across cross-functional teams.
• Ability to work cross-functionally and influence accountability without direct authority.
• Ability to identify risks, track issues, support resolution, and elevate concerns appropriately.
• Detail-oriented with a focus on process consistency, documentation quality, operational readiness, and execution accuracy.
• Collaborative, flexible, and team-oriented working style.

Responsibilities

• Lead the planning, execution, and coordination of operational initiatives and strategic workstreams, ensuring alignment with organizational objectives.
• Develop and maintain integrated project plans, timelines, milestones, deliverables, dependencies, and implementation activities.
• Monitor progress, identify and mitigate risks, barriers, and resource constraints, and drive resolution of issues impacting successful execution.
• Lead operational readiness activities to ensure teams, processes, and stakeholders are prepared for successful implementation and adoption.

Skills

Cross-functional collaboration

Project coordination

Process documentation

Data-driven decision making

Communication skills

Change management

Education

Bachelor’s Degree in Business Administration, Healthcare Administration, Operations Management, Project Management, Public Health, related field, or equivalent work experience

Job description

Humana Inc. is seeking a Process Improvement Lead to coordinate enterprise-level operational processes and governance across CPES.

You will partner with department leaders to ensure readiness, issue resolution, and standardized execution while driving cross-functional collaboration and data-driven process optimization. The role emphasizes governance, risk oversight, and stakeholder engagement, with opportunities to influence enterprise operations and deliver measurable outcomes in a