Remote Process Improvement Consultant

Eis group usa; Tampa (FL); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Professional development

Remote or hybrid work

Growth opportunities

Equal opportunity employer

Job summary

Eis group usa seeks an experienced Process Consultant on a full-time contract to evaluate operations, identify gaps, and design streamlined solutions that boost productivity, service quality, and organizational performance.

You will lead stakeholder workshops, map current and future-state processes, define requirements, support change implementation, and monitor performance with metrics and documentation. This role offers remote or hybrid work and opportunities for professional development.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, Information Systems, Management, or a related field preferred.
• 3+ years of experience in process consulting, business process analysis, operations, business transformation, or process improvement.
• Demonstrated experience evaluating and redesigning business processes and operational workflows.
• Strong knowledge of process mapping, requirements analysis, workflow documentation, and continuous improvement techniques.
• Ability to analyze operational data and use findings to develop practical business recommendations.
• Strong understanding of root-cause analysis, process controls, performance measurement, and operational efficiency.
• Excellent communication and presentation skills with the ability to explain complex processes to both technical and non-technical audiences.
• Strong stakeholder management skills and the ability to build effective relationships across departments.
• Experience facilitating meetings, workshops, process reviews, and requirements-gathering sessions.
• Strong project organization and time-management skills with the ability to manage multiple assignments.
• Proficiency with Microsoft Excel, PowerPoint, Word, Visio, or comparable business and process-mapping applications.
• Familiarity with Lean, Six Sigma, BPM, Agile, or other process improvement frameworks is beneficial.
• Experience with ERP, CRM, workflow automation, business intelligence, or enterprise technology platforms is a plus.
• Professional certification in Lean Six Sigma, BPM, CBAP, PMP, or a related discipline is preferred.

Responsibilities

• Evaluate business operations and workflows to determine how effectively processes support organizational goals.
• Conduct detailed reviews of existing procedures, policies, systems, and operational practices.
• Gather information from stakeholders through interviews, workshops, observations, surveys, and requirements sessions.
• Develop detailed assessments of current processes and identify opportunities for simplification, standardization, and improvement.
• Design future-state processes that improve productivity, service delivery, quality, and operational control.
• Create process maps, workflow diagrams, business requirements, procedure documents, and supporting materials.
• Identify process duplication, manual activities, delays, control weaknesses, and other operational inefficiencies.
• Conduct root-cause analysis and develop recommendations to address recurring process and performance issues.
• Work with business and technology teams to evaluate opportunities for process automation and digital transformation.
• Assist in defining functional requirements for workflow, automation, and business-system enhancements.
• Facilitate process improvement meetings and workshops with business owners, managers, and subject-matter experts.
• Develop implementation plans and support teams during the transition to redesigned processes.
• Establish process metrics and performance indicators to monitor the effectiveness of improvement initiatives.
• Review performance data and operational reports to identify trends, risks, and additional improvement opportunities.
• Develop business cases and cost-benefit assessments for proposed process changes.
• Support the development and maintenance of policies, procedures, operating models, and process standards.
• Coordinate with project teams to ensure process requirements are incorporated into new systems and initiatives.
• Assist with user acceptance activities, process testing, training materials, and implementation readiness.
• Monitor newly implemented processes and recommend adjustments based on business feedback and performance results.
• Maintain accurate documentation of process changes, decisions, requirements, and improvement activities.
• Ensure process recommendations align with organizational policies, governance requirements, controls, and applicable standards.

Skills

Stakeholder management

Process mapping

Requirements gathering

Data analysis

Workshop facilitation

Documentation

Project coordination

MS Excel / Visio

Education

Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, Information Systems, Management, or related field

Tools

Microsoft Excel

Microsoft Visio

PowerPoint

Job description

Eis group usa seeks an experienced Process Consultant on a full-time contract to evaluate operations, identify gaps, and design streamlined solutions that boost productivity, service quality, and organizational performance.

You will lead stakeholder workshops, map current and future-state processes, define requirements, support change implementation, and monitor performance with metrics and documentation. This role offers remote or hybrid work and opportunities for professional development.