Remote Process Improvement Consultant

Eis group usa; Anaheim (CA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Remote or Hybrid work option

Professional development opportunities

Job summary

Eis group usa is seeking an experienced Process Consultant for a full-time contract role to evaluate and redesign business processes, driving efficiency and service quality. The role emphasizes stakeholder engagement, structured process analysis, and collaboration with IT and operations to implement improvements.

The ideal candidate will map current workflows, identify bottlenecks, and design future-state processes, with strong communication skills and a track record in process optimization.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, Information Systems, Management, or a related field preferred.
• 3+ years of experience in process consulting, business process analysis, operations, business transformation, or process improvement.
• Demonstrated experience evaluating and redesigning business processes and operational workflows.
• Strong knowledge of process mapping, requirements analysis, workflow documentation, and continuous improvement techniques.
• Ability to analyze operational data and use findings to develop practical business recommendations.
• Strong stakeholder management skills and the ability to build effective relationships across departments.
• Excellent communication and presentation skills with the ability to explain complex processes to both technical and non-technical audiences.

Responsibilities

• Evaluate business operations and workflows to determine how effectively processes support organizational goals.
• Conduct detailed reviews of existing procedures, policies, systems, and operational practices.
• Gather information from stakeholders through interviews, workshops, observations, surveys, and requirements sessions.
• Develop detailed assessments of current processes and identify opportunities for simplification, standardization, and improvement.
• Design future-state processes that improve productivity, service delivery, quality, and operational control.
• Create process maps, workflow diagrams, business requirements, procedure documents, and supporting materials.
• Identify process duplication, manual activities, delays, control weaknesses, and other operational inefficiencies.
• Conduct root-cause analysis and develop recommendations to address recurring process and performance issues.
• Work with business and technology teams to evaluate opportunities for process automation and digital transformation.
• Assist in defining functional requirements for workflow, automation, and business-system enhancements.
• Facilitate process improvement meetings and workshops with business owners, managers, and subject-matter experts.
• Develop implementation plans and support teams during the transition to redesigned processes.
• Establish process metrics and performance indicators to monitor the effectiveness of improvement initiatives.
• Review performance data and operational reports to identify trends, risks, and additional improvement opportunities.
• Develop business cases and cost-benefit assessments for proposed process changes.
• Support the development and maintenance of policies, procedures, operating models, and process standards.
• Coordinate with project teams to ensure process requirements are incorporated into new systems and initiatives.
• Assist with user acceptance activities, process testing, training materials, and implementation readiness.
• Monitor newly implemented processes and recommend adjustments based on business feedback and performance results.
• Maintain accurate documentation of process changes, decisions, requirements, and improvement activities.
• Ensure process recommendations align with organizational policies, governance requirements, controls, and applicable standards.

Skills

Process mapping

Stakeholder management

Requirements analysis

Workflow documentation

Business transformation

Project management

Data-driven decision making

Education

Bachelor's degree in Business Administration/related field

Tools

Visio

Excel

PowerPoint

Job description

Eis group usa is seeking an experienced Process Consultant for a full-time contract role to evaluate and redesign business processes, driving efficiency and service quality. The role emphasizes stakeholder engagement, structured process analysis, and collaboration with IT and operations to implement improvements.

The ideal candidate will map current workflows, identify bottlenecks, and design future-state processes, with strong communication skills and a track record in process optimization.