Remote Process Implementation Lead – Regulatory & Forms

Pets Best; Chicago, Northern (IL, KY); Hybrid; USD 100,000 - 126,000; Full time

Benefits offered by this job

Comprehensive health, dental & vision

Life insurance

Disability insurance

Parental leave (12 weeks)

HSA

FSA

Retirement plan

Paid time off

Paid holidays & Wellness day

Pet-friendly office environment

Commuter benefits

Group pet insurance

Training & development

Employee assistance program

Job summary

Pets Best seeks a Process Implementation Manager to coordinate regulatory enablement, forms implementation, and carrier operations across the organization. This remote role supports CST/EST time zones in the USA.

You will translate requirements into actionable plans, maintain documentation, and track milestones while collaborating with Product, Compliance, Legal, Technology, PMO, Operations, and Carrier teams to ensure timely delivery.

Qualifications

• High school diploma or GED required.
• Experience in insurance operations or regulatory enablement preferred.
• Ability to manage multiple initiatives with attention to detail.

Responsibilities

• Coordinate regulatory, carrier-driven, and business change initiatives.
• Support review, documentation, communication, and implementation of regulatory and carrier requirements.
• Translate business requirements into actionable implementation plans.
• Maintain implementation documentation, requirements, and stakeholder communications.
• Monitor implementation progress and escalate risks, barriers, and dependencies.
• Coordinate carrier forms implementation activities and readiness.
• Lead cross-functional discovery sessions and meetings; track milestones and deliverables.
• Support post-implementation validation and issue resolution.

Skills

Regulatory enablement

Forms implementation

Project coordination

Stakeholder management

Communication

Organizational skills

Problem solving

Cross-functional collaboration

Attention to detail

Independent work

Education

High school diploma or GED

Tools

Microsoft Office

Teams

SharePoint

Job description

Pets Best seeks a Process Implementation Manager to coordinate regulatory enablement, forms implementation, and carrier operations across the organization. This remote role supports CST/EST time zones in the USA.

You will translate requirements into actionable plans, maintain documentation, and track milestones while collaborating with Product, Compliance, Legal, Technology, PMO, Operations, and Carrier teams to ensure timely delivery.