Remote Process Manager: Operations Strategy & Optimization

BCD; United States; On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Flexible working hours

Remote opportunities

Generous vacation days

Wellbeing tools

Job summary

BCD Travel is seeking a Process Manager, Operations Strategy & Optimization to shape delivery across Operations, Technology, Product, and Implementation. This remote role emphasizes strategic thinking, process design, and scalable solutions to improve consistency, productivity, and customer outcomes.

The ideal candidate collaborates with leadership to translate business needs into practical improvements and thrives in a fast-paced, multi-priority environment.

Qualifications

• Prior corporate travel experience.
• Experience in operations, process improvement, project management, consulting, or program management.
• Experience designing and documenting requirements, processes, workflows, and scope of services.
• Knowledge of GDS Amadeus.
• Strong analytical and problem-solving capabilities.
• Experience supporting cross-functional initiatives.
• Excellent communication, facilitation, and presentation skills.

Responsibilities

• Conduct discovery sessions to identify business requirements and design processes that align with business objectives and best practices.
• Partner with operations to identify servicing needs, operational challenges, and improvement opportunities.
• Provide recommendations and future-state solutions that align operational capabilities with business needs.
• Drive initiatives that improve operational efficiency, service consistency, quality, and customer outcomes.
• Support the successful implementation of new technologies, operational initiatives, and service model changes.
• Partner with Product and Technology teams to support operational readiness for technology initiatives.
• Support testing, adoption planning, communication, training support, and post-implementation stabilization activities.
• Assist with organizational change initiatives, transformation efforts, and operational improvement programs.

Skills

Corporate travel experience

Operations experience

Process improvement

Project management

Consulting

Program management

Cross-functional collaboration

Analytical thinking

Communication skills

Tools

GDS Amadeus

Job description

BCD Travel is seeking a Process Manager, Operations Strategy & Optimization to shape delivery across Operations, Technology, Product, and Implementation. This remote role emphasizes strategic thinking, process design, and scalable solutions to improve consistency, productivity, and customer outcomes.

The ideal candidate collaborates with leadership to translate business needs into practical improvements and thrives in a fast-paced, multi-priority environment.