Remote ProAssure Services Team Lead

Stryker; Madison (WI); Remote; USD 103,000 - 222,000; Full time

Job summary

Stryker is seeking an Associate Manager for ProAssure Services to guide a team of ProAssure Specialists. You will hire, onboard, and train new hires, and substitute for on-site service continuity as needed while collaborating on Vocera solutions for major customers.

This player/coach role involves managing contracts, coordinating with cross-functional teams, and ensuring high-quality service delivery across remote and on-site settings.

Qualifications

• Bachelor's degree in Health Informatics, Information Systems, Technology, Business, or equivalent degree.
• Minimum 6 years clinical or healthcare IT (HIT) industry experience.
• 2 years directly leading teams or mentoring/coaching.
• US Citizenship required.
• Preferred: account management or customer success experience.
• Experience with DoD and VA health systems.

Responsibilities

• Mentor and lead a team of ProAssure Specialists responsible for on-site and remote administration of Vocera solutions.
• Provide direction, growth, and continuous development for the team.
• Collaborate with multiple teams of account managers and professional services to address customer needs.
• Create, implement, and monitor processes to ensure consistency and knowledge sharing.
• Maintain positive relationships with customer sponsors and ensure satisfactory service delivery.
• Collaborate with Sales and Services to write, review, and deliver SOWs for customers.
• Perform system administration for Vocera solutions including database maintenance and troubleshooting.
• Provide motivation and regular communication to address concerns and track progress.

Skills

Team leadership

Healthcare IT

Mentoring / coaching

Education

Bachelor's degree in Health Informatics or related field

Tools

Vocera solutions

Job description

Stryker is seeking an Associate Manager for ProAssure Services to guide a team of ProAssure Specialists. You will hire, onboard, and train new hires, and substitute for on-site service continuity as needed while collaborating on Vocera solutions for major customers.

This player/coach role involves managing contracts, coordinating with cross-functional teams, and ensuring high-quality service delivery across remote and on-site settings.