Team Lead, ProAssure Services – Healthcare IT

Stryker; Fort Wayne (IN); Remote; USD 103,000 - 222,000; Full time

Benefits offered by this job

Health benefits package

401(k) plan

Employee Stock Purchase Plan (ESPP)

Job summary

Stryker is seeking an Associate Manager, ProAssure Services to guide a team of ProAssure Specialists in administering Vocera solutions for customers on-site and remotely. You will recruit, onboard, and train new hires, design and implement programs for our largest customers, and substitute for on-site service continuity when needed.

You will mentor the team, collaborate with account managers and service teams, and ensure consistent practices across the group.

Qualifications

• Minimum 6 years clinical or healthcare IT (HIT) industry experience.
• 2 years directly leading teams or demonstrated experience mentoring and/or coaching.
• US Citizenship required.

Responsibilities

• Mentor and lead a team of ProAssure Specialists who are responsible for the contracted, daily, on-site and remote administration of Vocera solutions for customers with this professional service engagement.
• Provide direction, growth, and continuous development for the team.
• Share findings and build close ties with multi-functional teams of technical account managers, clinical account managers, technical support, and professional services.
• Create, implement, and monitor processes to ensure practices are consistent across the team and facilitate knowledge sharing among the system administrators and customers.
• Maintain positive relationships with customer contract sponsors and ensure satisfactory delivery of services leading to measurably improved outcomes.
• Collaborate with Sales and Services teams to write, review, and deliver Statement of Works (SOWs) for prospective and renewing customers.
• Perform system administration for Vocera solutions including database maintenance, solution operationalization, training, device management, and troubleshooting.
• Provide motivation with team and customers through regular communications, conference calls, site visits and written reports to advise, track, and address concerns.

Skills

Healthcare IT experience

Leadership experience

US Citizenship

Education

Bachelor's in Health Informatics, Information Systems, Technology, Business, or equivalent degree

Job description

Stryker is seeking an Associate Manager, ProAssure Services to guide a team of ProAssure Specialists in administering Vocera solutions for customers on-site and remotely. You will recruit, onboard, and train new hires, design and implement programs for our largest customers, and substitute for on-site service continuity when needed.

You will mentor the team, collaborate with account managers and service teams, and ensure consistent practices across the group.