Remote Associate Manager, ProAssure Services

Stryker; Wisconsin; Remote; USD 110,000 - 190,000; Full time

Job summary

Stryker is seeking an Associate Manager for ProAssure Services to guide a team of ProAssure Specialists in managing Vocera solutions for healthcare clients. This player/coach role includes on-site and remote oversight and ensuring continuity. You will recruit, onboard, and train new hires, design programs, and collaborate with sales and services to deliver SOWs.

Travel about 30% within the U.S. and drive steady, measurable outcomes for customers.

Qualifications

• Bachelor's degree in Health Informatics, Information Systems, Technology, Business, or equivalent.
• Minimum 6 years clinical or healthcare IT (HIT) experience.
• 2 years directly leading teams or mentoring/coaching
• US Citizenship required

Responsibilities

• Mentor and lead a team of ProAssure Specialists handling on-site and remote Vocera administration.
• Provide direction, growth, and ongoing development for the team.
• Collaborate with multi-functional teams to share findings and ensure knowledge sharing.
• Create and monitor processes to standardize practices across the team.
• Maintain relationships with customer sponsors to ensure quality delivery.
• Work with Sales/Services to draft and review SOWs for customers.
• Execute system admin tasks including database maintenance, training, device management, and troubleshooting.
• Communicate progress through regular reports, calls, and site visits.

Skills

Team leadership

Account management

Customer success

Education

Bachelor's degree in Health Informatics or related field

Job description

Stryker is seeking an Associate Manager for ProAssure Services to guide a team of ProAssure Specialists in managing Vocera solutions for healthcare clients. This player/coach role includes on-site and remote oversight and ensuring continuity. You will recruit, onboard, and train new hires, design programs, and collaborate with sales and services to deliver SOWs.

Travel about 30% within the U.S. and drive steady, measurable outcomes for customers.