Remote Private Concierge: Luxury Client Development Pro

Moda Operandi, Inc.; New York (NY); Remote; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance (1)

401(k) with Company Match

Company Paid Life Insurance

Voluntary Supplemental Insurance (STD,

Unlimited PTO

Tuition Reimbursement

Job summary

Moda Operandi is seeking a Private Concierge to join our Client Development team. Reporting to the Senior Director of Client Development, this role sits at the center of Moda Operandi’s client engagement strategy.

The Concierge acts as the first high-touch point of contact, delivering a personalized experience while laying the foundation for long-term client value. You will cultivate new customers through styling, education, and service before transitioning them into Private Client Advisor (PCA)

Qualifications

• Experience in luxury retail, fashion, clienteling, customer service, or marketing/CRM roles.
• Strong understanding of digital commerce and evolving luxury client expectations.
• Highly organized with the ability to manage multiple client relationships simultaneously.

Responsibilities

• Serve as the primary contact for new clients delivering a high-touch, luxury shopping experience across channels
• Develop new customers through personalized styling, education, and service before graduating them into PCA books
• Foster meaningful relationships that encourage repeat engagement, increased frequency, and long-term loyalty
• Drive tangible revenue through thoughtful upselling, cross-selling, and retention strategies while maintaining a client-first approach
• Identify signals of client readiness for PCA transition and collaborate closely with Client Development leadership and PCAs to ensure seamless handoff
• Proactively manage and re-engage lapsed or at-risk clients through outstanding service and consistent communication
• Respond to client inquiries with urgency, accuracy, and professionalism, consistently exceeding service expectations
• Partner with Customer Care, Operations, and Merchandising teams to ensure a frictionless end-to-end client experience

Skills

Luxury retail

Fashion

Clienteling

Customer service

Marketing/CRM

Job description

Moda Operandi is seeking a Private Concierge to join our Client Development team. Reporting to the Senior Director of Client Development, this role sits at the center of Moda Operandi’s client engagement strategy.

The Concierge acts as the first high-touch point of contact, delivering a personalized experience while laying the foundation for long-term client value. You will cultivate new customers through styling, education, and service before transitioning them into Private Client Advisor (PCA)