VIP Luxury Client Relationship Lead

Exemplar Luxury Group; New York (NY); On-site; USD 86,000 - 107,000; Full time

Job summary

Exemplar Luxury Group seeks a Client Development Strategist to translate data insights into highly personalized client experiences and lead high-touch programs across stores. You will coach retail teams, drive VIP opportunities, and collaborate with Brand Experience and Store Leadership to align events with client opportunities.

You will champion clienteling technology and CRM usage, targeting elite client segments and optimizing performance across channels to grow the MVC portfolio.

Qualifications

• Experience selecting and executing client development programs.
• Ability to translate data insights into actionable store strategies.
• Proven track record in elevating VIP and high-value client opportunities.

Responsibilities

• Map data insights to personalized client experiences.
• Coach retail teams and drive adoption of clienteling tools.
• Analyze KPIs and translate into store strategies.
• Collaborate with Store Leadership, Brand Experience, and Corporate teams.
• Design and execute high-touch strategies for MVC portfolios.
• Own the tactical roadmap to achieve Client Development KPIs.
• Lead the rollout of corporate Client Development programs.
• Champions clienteling technology and CRM usage.
• Identify high-potential clients for Private Client Relations programs.
• Integrate clienteling objectives into in-store activations and VIP events.
• Engage top-tier clients during activations to support sales.

Skills

Client-centric mindset

Coaching

Analytical thinking

Cross-functional collaboration

Portfolio management

Strategic planning

KPI analysis

Store initiatives leadership

Clienteling technology

VIP client development

Event activation

High-value client engagement

Tools

Connect app

CRM software

Job description

Exemplar Luxury Group seeks a Client Development Strategist to translate data insights into highly personalized client experiences and lead high-touch programs across stores. You will coach retail teams, drive VIP opportunities, and collaborate with Brand Experience and Store Leadership to align events with client opportunities.

You will champion clienteling technology and CRM usage, targeting elite client segments and optimizing performance across channels to grow the MVC portfolio.