Remote Printing Customer Support Specialist

Nazdar-Company; Lenexa (KS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Flexible spending account

Paid time off

Company holidays

Job summary

Nazdar is seeking a remote Customer Service Representative to support North American printing customers. You will handle inquiries on pricing, availability, product recommendations, orders, returns, credits, and provide technical assistance.

The role requires inbound call center experience, multitasking, ERP/CRM familiarity, and bilingual English/Spanish is a plus; ongoing training and opportunities to improve processes are provided.

Qualifications

• Minimum High School Education or equivalent (GED) required.
• Strong proficiency in Microsoft Excel, Word, and Outlook.
• Previous experience working with an ERP or CRM and the ability to learn new systems.
• Minimum of three to five years of superior customer service experience in an inbound call center environment.

Responsibilities

• Answering inbound telephone calls and engaging in dialogue with customers, asking clarifying questions as necessary to fully understand requirements.
• Acting as the first point of contact for customer and sales team inquiries.
• Accessing customer account information in CRM software and making necessary entries to resolve problems, record preferences and process transactions (orders, returns, credits, etc.).
• Processing customer requests for orders, pricing quotes, availability and other information received via email, fax, phone and ecommerce for products and services.
• Increasing the customer experience by providing information on new products and services through up selling and cross‑selling opportunities.
• Troubleshooting basic technical problems by phone.
• Striving for one‑call resolution of customer issues and providing prompt follow‑up when required.
• Recommending process improvements to improve service, efficiency and accuracy.

Skills

Customer service

Bilingual (EN/ES)

Education

High School diploma or GED

Tools

ERP

CRM

Job description

Nazdar is seeking a remote Customer Service Representative to support North American printing customers. You will handle inquiries on pricing, availability, product recommendations, orders, returns, credits, and provide technical assistance.

The role requires inbound call center experience, multitasking, ERP/CRM familiarity, and bilingual English/Spanish is a plus; ongoing training and opportunities to improve processes are provided.