Technical Support Specialist — Software & Printers

ADP, Inc.

Beaverton (OR)

On-site

USD 17,000 - 28,000

Full time

3 days ago

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Job summary

Graphic Products is seeking a Technical Support Representative to join our team. You will assist customers by phone, live chat and email, and develop technical expertise in Graphic Products applications. Strong communication, problem solving, and Microsoft 365 familiarity are required.

Bilingual Spanish/English is a plus. Working hours are 5:30am-2:00pm, with pay up to $20/hour DOE. We offer growth potential in responsibility and pay and a collaborative, customer‑focused environment.

Qualifications

Minimum of one year technical troubleshooting experience in a call centre environment.
A passion for working with people and customer service.
Ability to communicate well, including oral, written and presentation skills.
Bilingual (Spanish/English) applicants a plus.

Responsibilities

Communication via phone, live chat and e-mail to assist customers with questions or issues with the software and/or printer(s).
Develop and maintain technical expertise in Graphic Products applications.
Assist customers with installing and using safety label printing software.
Log cases detailing requests for technical assistance and steps taken to resolve.
Support can include, but is not limited to: software installation, printer and software troubleshooting, printer and software training, template creation, sample printing, order processing, etc.