Remote Bilingual Print Customer Success Specialist

Staples; United States; A distancia; USD 55.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

Descripción de la vacante

United States Digital Space LLC is looking for a Digital Print Account Specialist to drive new business and manage existing client relationships. You will prospect new ePrint opportunities, present ePrint solutions, and prepare business cases with the Digital Print Application Team.

You will also manage ongoing accounts, coordinate with internal teams, and develop pricing and service strategies to maximize client satisfaction and revenue growth.

Formación

• College ortechnicalschool diploma in graphic arts or relateddisciplineorequivalent experience.
• Reading-lengthy & complex texts to extract & interpret information.
• Writing-technical & tailored texts.
• Mathematical Skills-complete basic & complex mathematical calculations.
• Basic skills with design software (Adobe Creative Suite).
• Basiccolourtheory,typographyprint production and principles offile management anddesign.
• Good useof Microsoft Office Suite (Outlook,ExcelandPowerPoint).
• Understands steps involved in the printing process.
• Strong understanding of medium and complex print specifications and ability to assess the integrity of quotations from vendors.
• Prior industry experience with knowledge of margins within multiple product categories.
• 3years’ experiencein the graphic communication & printing industry.

Responsabilidades

• Act as the primary point of contact for assignedcustomers, fostering strong relationships, and understanding their unique business needs.
• Liaise with the wider account management team, to help manage thecustomersrelationship holistically.
• Partners closely withthe companyPrint Sales teamto retainandgrow program account relationships.
• Maintains detailed customer account information to highlight growth opportunities for software solutions.
• Conducts quarterly reviews with customers to review storefront health and performance. Consistentlyseeksto find opportunities for growingrelationships, working closely with Program Manager,ePrintOperations and Team Manager,ePrint.

Conocimientos

Communication skills

Reading lengthy texts

Technical writing

Mathematical skills

Adobe Creative Suite

Microsoft Office

Printing process knowledge

Quotation assessment

Graphic printing industry knowledge

Educación

College or technical school diploma in graphic arts or related discipline

Herramientas

Adobe Creative Suite

Microsoft Office (Outlook, Excel, PowerPoint)

Descripción del empleo

United States Digital Space LLC is looking for a Digital Print Account Specialist to drive new business and manage existing client relationships. You will prospect new ePrint opportunities, present ePrint solutions, and prepare business cases with the Digital Print Application Team.

You will also manage ongoing accounts, coordinate with internal teams, and develop pricing and service strategies to maximize client satisfaction and revenue growth.